G Adventures

Communications

• Write and distribute press releases, targeted pitches and other media materials to consumer and trade media
• Work with key stakeholders to develop news-worthy pitches for media
• Plan, organise and execute small and large-scale events in the region
• Build on G Adventures’ strong reputation as the leader in the adventure travel sector
• Secure and support interviews, speaking opportunities and comment pieces for leaders across the business
• Continue to secure a strong bank of impactful media coverage in A list titles
• Scope, curate, and submit our industry award entries
• Manage all press trips from US media and content creators
• Lead group press trips with media from across the US and beyond
• Maintain relationships with key partners including airlines, tourism boards and travel agents
• Manage all press office duties including responding in timely manner to incoming media requests
• Work alongside the critical incident team to manage and develop media responses
• Reporting on communications from your region

Communications Manager

Operations

• Communicate any significant trip details to vendors, suppliers, CEOs, and other relevant individuals in preparation for a trip.
• Assist the Regional Operations Manager in day-to-day coordination and management of business operational activities.
• Identify problems in the operations process and resolve them in a quick and timely manner.
• Evaluate current operational performance and provide strategic plans for improvements.
• Help prepare for and assist with CEO training and provide the CEOs with the needed support.
• Handle the region's finances, including investigating and resolving issues with incorrect invoices in a timely and efficient manner.
• Ensure timely payment processing by coordinating with the finance team and monitoring outstanding invoices.
• Accurately validate trip budgets to maintain financial efficiency.
• Liaise with suppliers to build and maintain an efficient and strong working relationship.
• Monitor department email accounts as requested, actioning emails according to priority.
• Develop a thorough understanding of and capability in all department administrative roles and tasks to provide holiday/sick cover.
• Carry the Operations Emergency Phone on a rotational basis.
• Contribute to the company’s performance and culture by fully embracing the G Adventures Core Values and promoting a positive and enthusiastic working environment.
• Handle non-critical and critical incidents and assist CEOs and/or travelers in a professional, empathetic, and efficient manner.
• Help create customized trips upon request.
• Action technical questions from GCO’s (Inside Sales department) concerning trips.

Operations Coordinator

Consultant

• Reach monthly sales targets while driving exceptional customer service KPIs
• Work with both speed and efficiency while consistently displaying compassion and care in every interaction
• Handle any booking issues calmly and with empathy
• Differentiate your service to provide a uniquely G experience for our travellers
• Connect with our prospective travellers both over the phone and via email
• Ask the right questions to ascertain the needs of each unique traveller
• Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.
• Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates
• Act at all times with the purpose of providing a life changing experience
• Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
• Make meaningful connections with both the global team (including over 100 GCOs) but also your travellers.

G Adventures

Communications Manager

Operations Coordinator

Travel Consultant, French Speaking

Travel Consultant

Operations Coordinator