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Regional Sales Manager – Northern Germany, Northern Europe
G AdventuresRegional Sales Manager enhancing G Adventures’ partnerships with travel agencies in Northern Germany and Northern Europe. Developing sales strategies, providing training, and ensuring exceptional customer service.
About the role
Key responsibilities & impact- Develop and maintain relationships and accounts with travel agencies, tour operators and online travel platforms in Northern Germany and Northern Europe.
- Create a business plan to achieve monthly and quarterly targets including growing existing accounts and prospecting new opportunities
- Provide exceptional customer service in every situation
- Provide training on all of G Adventures’ Product
- Work with both speed and efficiency while consistently displaying compassion and care in every interaction
- Handle any booking issues calmly and with empathy
- Differentiate your service to provide a uniquely G Adventures experience for our agents
- Connect with our agency partners in person, over the phone, via Zoom and email
- Attend partner conferences and training events
- Support direct marketing initiatives and consumer shows
- Ask the right questions to ascertain the needs of each unique agency
- Recommend and sell the right trip for the agencies traveller based on their needs
- Hold regular training sessions to ensure your agents are up to date with G Adventures product
- Present G Adventures product to groups of agents and/or clients from 4 to 100+
- Organise and stick to a strategic call plan, ensuring agents are visited as frequently as they require
- Ensure accuracy in recording all sales visits in Salesforce
- Maintain superior knowledge of all G Adventures product and changes
- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
- Be the first point problem solver for any of your agent’s bookings
- Creating succinct marketing plans with partners to drive enquires and conversion
- Create a digital roadmap to ensure prominence of G Adventures product on agents social, website and digital platforms
Requirements
What you’ll need- On the road travel sales experience essential
- Ability to understand and demonstrate professional sales presentation techniques
- Demonstrated strategic business planning, analysing, and reporting skills
- Strong negotiation skills
- Advanced skills in interpersonal relationship management
- Effective communication skills in german and english, both verbal and written
- Problem solving/complaint resolution skills with a focus on the customer experience
- Flexible and energetic, with the ability to work independently as well as in a team environment
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency
- Understanding of, and identification with, G Adventures’ Core Values
- Experience with Salesforce, Slack, Google products and Zoom is an asset
- Ability to work irregular hours (evenings, weekends and occasionally early starts to train agents before they open)
- Availability to stay overnight if required (accommodation cost would be covered by G Adventures)
- Valid driver license
- Domestic and International travel are involved with this role
- Ideally resident in the sales area in Northern Germany/Northern Europe
Benefits
Comp & perks- Competitive Total Rewards Package, including exclusive travel perks!
- Additional days off, including on your birthday!
- Vacation time for you to recharge
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups *Applicable based on location*
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales presentation techniquesstrategic business planningnegotiation skillsproblem solvingcomplaint resolutioncustomer experienceaccount managementbooking managementdigital marketingreporting skills
Soft Skills
interpersonal relationship managementeffective communicationflexibilityenergyindependenceteamworkempathycompassioncustomer servicetraining skills
Certifications
valid driver license