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Regional Sales Manager – Northern Germany, Northern Europe
G AdventuresRegional Sales Manager enhancing G Adventures’ partnerships with travel agencies in Northern Germany and Northern Europe. Developing sales strategies, providing training, and ensuring exceptional customer service.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
sales presentation techniquesstrategic business planningnegotiation skillsproblem solvingcomplaint resolutioncustomer experienceaccount managementbooking managementdigital marketingreporting skills
Soft Skills
interpersonal relationship managementeffective communicationflexibilityenergyindependenceteamworkempathycompassioncustomer servicetraining skills
Tools & Technologies
SalesforceSlackGoogle productsZoomdigital platformssocial mediatravel booking systemsCRM systemsmarketing toolsdata analysis tools
Certifications & Qualifications
valid driver license
Industry Keywords
travel salesG AdventuresNorthern GermanyNorthern Europetravel agenciestour operatorsonline travel platformspartner conferencesconsumer showsstrategic call plan
About the role
Key responsibilities & impact- Develop and maintain relationships and accounts with travel agencies, tour operators and online travel platforms in Northern Germany and Northern Europe.
- Create a business plan to achieve monthly and quarterly targets including growing existing accounts and prospecting new opportunities
- Provide exceptional customer service in every situation
- Provide training on all of G Adventures’ Product
- Work with both speed and efficiency while consistently displaying compassion and care in every interaction
- Handle any booking issues calmly and with empathy
- Differentiate your service to provide a uniquely G Adventures experience for our agents
- Connect with our agency partners in person, over the phone, via Zoom and email
- Attend partner conferences and training events
- Support direct marketing initiatives and consumer shows
- Ask the right questions to ascertain the needs of each unique agency
- Recommend and sell the right trip for the agencies traveller based on their needs
- Hold regular training sessions to ensure your agents are up to date with G Adventures product
- Present G Adventures product to groups of agents and/or clients from 4 to 100+
- Organise and stick to a strategic call plan, ensuring agents are visited as frequently as they require
- Ensure accuracy in recording all sales visits in Salesforce
- Maintain superior knowledge of all G Adventures product and changes
- Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.
- Be the first point problem solver for any of your agent’s bookings
- Creating succinct marketing plans with partners to drive enquires and conversion
- Create a digital roadmap to ensure prominence of G Adventures product on agents social, website and digital platforms
Requirements
What you’ll need- On the road travel sales experience essential
- Ability to understand and demonstrate professional sales presentation techniques
- Demonstrated strategic business planning, analysing, and reporting skills
- Strong negotiation skills
- Advanced skills in interpersonal relationship management
- Effective communication skills in german and english, both verbal and written
- Problem solving/complaint resolution skills with a focus on the customer experience
- Flexible and energetic, with the ability to work independently as well as in a team environment
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency
- Understanding of, and identification with, G Adventures’ Core Values
- Experience with Salesforce, Slack, Google products and Zoom is an asset
- Ability to work irregular hours (evenings, weekends and occasionally early starts to train agents before they open)
- Availability to stay overnight if required (accommodation cost would be covered by G Adventures)
- Valid driver license
- Domestic and International travel are involved with this role
- Ideally resident in the sales area in Northern Germany/Northern Europe
Benefits
Comp & perks- Competitive Total Rewards Package, including exclusive travel perks!
- Additional days off, including on your birthday!
- Vacation time for you to recharge
- Enhanced Parental Leave
- Meaningful Employee Recognition Program
- Learning and Growth Opportunities
- Employee Resource Groups *Applicable based on location*