Fyxer AI

Customer Support

• Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
• Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
• Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
• Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
• Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

Senior Customer Support Specialist

Product Manager

• Own discovery through delivery for important product bets
• Work directly with engineers and founders as accountable product owner
• Frame problems, define hypotheses, and choose fastest route to signal
• Set success metrics and own outcomes
• Embed structured learning loops into operations
• Coach others and improve overall product thinking across the team

Staff Product Manager

Customer Success Manager

• Own a portfolio of high-potential, high-complexity enterprise accounts
• Drive the full renewal cycle
• Multithread across stakeholders to ensure broad, embedded relationships
• Surface commercial opportunities through value-based conversations
• Develop scalable, repeatable playbooks for success, renewal, and expansion
• Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale
• Define and refine KPIs and dashboards that help us track what matters most for our customers
• Translate customer insights into product feedback and roadmap influence
• Collaborate closely with Sales on account planning and pre-to-post handoffs
• Bring a commercial lens to everything - always thinking about how success drives revenue

Senior Customer Support Specialist

Staff Product Manager

Senior Customer Success Manager