Senior Customer Success Manager

Fyxer AI

Senior Customer Success Manager at Fyxer overseeing high-potential accounts. Focused on driving renewals and developing scalable success strategies for enterprise clients.

Posted 7/1/2026full-timeLondon • 🇬🇧 United KingdomSenior💰 £80,000 - £100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise accounts with a focus on revenue growth through renewals and expansions. Proficient in developing scalable strategies, utilizing modern GTM tools, and fostering strong stakeholder relationships to drive customer success.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementRevenue OwnershipGTM Tool ImplementationStakeholder Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal Cycle ManagementKPI DefinitionDashboard DevelopmentValue-Based SellingCommercial Strategy

Soft Skills

Excellent CommunicationBuilder MindsetRelationship ManagementAdaptabilityExecutive Conversation Leadership

Tools & Technologies

GTM ToolsCRM SystemsData Analytics ToolsDashboard SoftwareCollaboration Platforms

Industry Keywords

Enterprise AccountsComplex OrganizationsSales Cycle NavigationStrategic ConversationsCustomer Insights

About the role

Key responsibilities & impact

Own a portfolio of high-potential, high-complexity enterprise accounts
Drive the full renewal cycle
Multithread across stakeholders to ensure broad, embedded relationships
Surface commercial opportunities through value-based conversations
Develop scalable, repeatable playbooks for success, renewal, and expansion
Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale
Define and refine KPIs and dashboards that help us track what matters most for our customers
Translate customer insights into product feedback and roadmap influence
Collaborate closely with Sales on account planning and pre-to-post handoffs
Bring a commercial lens to everything - always thinking about how success drives revenue

Requirements

What you’ll need

8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
Enterprise experience - you’ve navigated complex orgs, long sales cycles, and strategic conversations
Commercially driven - you’re not afraid to talk numbers, push for value, and ask for the upsell
Builder mindset - you’re energized by ambiguity and excited to help define a motion from scratch
Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders.
Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best
Startup-ready - fast, flexible, and energized by change.

Benefits

Comp & perks

Salary: £80,000 - £100,000 year + bonus + equity + benefits