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Senior Customer Success Manager
Fyxer AISenior Customer Success Manager at Fyxer overseeing high-potential accounts. Focused on driving renewals and developing scalable success strategies for enterprise clients.
About the role
Key responsibilities & impact- Own a portfolio of high-potential, high-complexity enterprise accounts
- Drive the full renewal cycle
- Multithread across stakeholders to ensure broad, embedded relationships
- Surface commercial opportunities through value-based conversations
- Develop scalable, repeatable playbooks for success, renewal, and expansion
- Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale
- Define and refine KPIs and dashboards that help us track what matters most for our customers
- Translate customer insights into product feedback and roadmap influence
- Collaborate closely with Sales on account planning and pre-to-post handoffs
- Bring a commercial lens to everything - always thinking about how success drives revenue
Requirements
What you’ll need- 8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion)
- Enterprise experience - you’ve navigated complex orgs, long sales cycles, and strategic conversations
- Commercially driven - you’re not afraid to talk numbers, push for value, and ask for the upsell
- Builder mindset - you’re energized by ambiguity and excited to help define a motion from scratch
- Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders.
- Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best
- Startup-ready - fast, flexible, and energized by change.
Benefits
Comp & perks- Salary: £80,000 - £100,000 year + bonus + equity + benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Renewal Cycle ManagementKPI DefinitionDashboard DevelopmentValue-Based SellingCommercial Strategy
Soft Skills
Excellent CommunicationBuilder MindsetRelationship ManagementAdaptabilityExecutive Conversation Leadership