Senior Customer Support Specialist

Fyxer AI

Senior Customer Support Specialist managing customer inquiries and technical issues for Fyxer's AI executive assistant platform. Collaborating with cross-functional teams to improve processes and support.

Posted 7/21/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support within a B2B SaaS environment, with strong troubleshooting abilities and effective communication skills. Capable of driving process improvements and collaborating across teams to enhance customer experience.

Highest-signal resume keywords

5+ Years In Customer SupportB2B SaaS ExperienceStrong Troubleshooting SkillsCustomer Support Tools ProficiencyEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingProcess ImprovementKnowledge Base DevelopmentTechnical Support

Soft Skills

Problem-SolvingCuriosityAdaptabilityCoachableGoal-Driven

Tools & Technologies

ZendeskIntercomJiraLinear

Industry Keywords

Customer SupportB2BSaaSAIFuture Of Work

About the role

Key responsibilities & impact

Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks

Requirements

What you’ll need

5+ years in customer or technical support, within a B2B SaaS environment
Strong written and verbal communication skills
Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
Curious, coachable, and driven to exceed goals
Startup-ready: adaptable, fast-moving, and hands-on
Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
A genuine opinion and interest in AI and the future of work

Benefits

Comp & perks

Private medical, pension and lunch provided everyday