IT Support / Field Technician
Quest Food Management Services
AzureCloud
Junior Systems Administrator
Futuro Health
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $80,000 per year
Job Level
Junior
Tech Stack
AzureCloud
About the role
- Serve as a primary point of contact for all computer and system-related concerns from Futuro Health personnel and partners.
- Efficiently triage helpdesk tickets, escalating when necessary to ensure timely resolution.
- Supervise and provide guidance to desktop support technicians, ensuring adherence to company policies and procedures.
- Document processes for technical support and end-users, ensuring knowledge retention and transfer.
- Configure and deploy computer hardware utilizing Intune and collaborate on Intune deployment packages.
- Monitor operating systems and other software for necessary updates through Intune.
- Monitor system vulnerabilities via MS Defender for Endpoint or other AV/EDR software and review/respond to Microsoft Defender for Cloud alerts.
- Manage Entra ID users, groups, and roles; assign and audit Microsoft 365 licenses; configure Conditional Access Policies; enforce MFA and password policies.
- Use Azure Monitor and Log Analytics to track system health and set up alerts for resource usage, failures, or security events.
- Monitor Microsoft 365 service health and incident reports.
- Write basic PowerShell scripts for user provisioning, reporting, and automation.
- Monitor Veeam backup solution for failures and intervene as necessary.
- Administer Teams, SharePoint, and OneDrive settings; manage guest access and external sharing policies; support users with Teams meetings, chat, and file collaboration.
- Report to the IT Operations Manager; work typical business hours 8am-5pm M-F with some travel required.
Requirements
- Proven experience in IT support, with a strong understanding of desktop support operations, tools, and best practices.
- Minimum of 5 years in a technical support role.
- At least 1-2 years in a supervisory or team lead capacity.
- Demonstrated ability to manage and mentor technical staff, delegate tasks effectively, and ensure timely resolution of support issues.
- Proficiency in OS Imaging and software deployment.
- Exposure to Azure Entra ID and/or Intune.
- Email system administration & troubleshooting experience with Microsoft Exchange or Office 365.
- Expert-level understanding of hardware and software, with proven expertise in diagnosing complex problems and applying effective solutions.
- Familiarity with anti-virus, anti-spam, wireless communication, mobile devices, and information technology security.
- Strong customer service orientation, with the ability to work effectively under pressure and multitask.
- Strong communication and interpersonal skills to coordinate with cross-functional teams and provide clear guidance to direct reports.
- Bachelor’s in computer science or related technical instruction preferred but not required.
- Applicants must be authorized to work within the United States; employer cannot sponsor employment visas.
- Ability to work irregular hours including after hours and weekends (infrequent).
- Some travel required to attend meetings and conferences.
Benefits
- Platinum Tier Medical Plans: Choose from PPO, HMO, and HDHP options, all fully paid for by Futuro Health.
- Dental and Vision Plans: Comprehensive coverage, fully paid for by Futuro Health.
- Life and AD&D, Long and Short-term Disability, and EAP: Fully covered by Futuro Health to ensure your peace of mind.
- 401K Plans: Traditional and Roth Safe Harbor Plans with a 100% match up to 4% of employee contributions (subject to IRS limits). Immediate vesting.
- Flexible Spending Accounts: Options include FSA, HSA, and Limited FSA Plans.
- Voluntary Ancillary Benefits: Additional coverage for hospital stays, critical illness, accidents, legal services, identity theft protection, and pet care.
- Reimbursements: Mobile phone, internet, and gym membership costs.
- Wellness Programs: Access to a variety of wellness initiatives to support your overall health.
- Career Growth: Opportunities for professional development and advancement.
- Fully Remote role
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
desktop supporthelpdesk ticket triagecomputer hardware configurationIntunePowerShell scriptingOS imagingsoftware deploymentMicrosoft 365 administrationVeeam backup solutionanti-virus software
Soft skills
customer service orientationcommunication skillsinterpersonal skillsteam leadershipmentoringtask delegationproblem-solvingmultitaskingguidancepressure management
