Future Tech Enterprise, Inc.

ServiceNow Systems Integration Lead

Future Tech Enterprise, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Senior

Tech Stack

ERPITSMServiceNowSQL

About the role

  • Lead ServiceNow integration initiatives with customer ServiceNow instances, internal ERP, and other enterprise systems.
  • Design, implement, and manage data pipelines to ensure seamless data flows across platforms.
  • Serve as the primary point of contact for integration design, troubleshooting, and optimization.
  • Establish best practices for system integrations, data mapping, and governance.
  • Configure ServiceNow tables, fields, and workflows to enable reliable operational reporting.
  • Build and maintain ServiceNow dashboards and reports for day-to-day needs (orders, returns, inventory, SLA tracking).
  • Partner with ServiceNow Queue Managers to ensure clean, accurate data for downstream analytics.
  • Develop and maintain PowerBI dashboards for executives, Program Managers, and support customer QBR/PMR reports.
  • Standardize KPIs across programs and business functions, ensuring consistent and comparable metrics.
  • Deliver trend, forecasting, and predictive analytics to support proactive decision-making.
  • Translate complex business requirements into scalable, automated reporting solutions.
  • Support Finance, Operations, and Program Management with cross-functional reporting solutions (financial forecasting, cost avoidance, efficiency tracking).
  • Identify process bottlenecks through data analysis and recommend solutions to improve efficiency and reduce costs.
  • Serve as a trusted advisor to leadership, providing insights that shape business strategy.

Requirements

  • Bachelor’s degree in Computer Science, Data Analytics, Information Systems, or equivalent experience.
  • Advanced proficiency with ServiceNow configuration, reporting, and data modeling.
  • Proven track record leading enterprise system integrations (ServiceNow required; ERP/CRM experience preferred).
  • Strong technical skills in Power BI, SQL, and Excel.
  • Experience with API design, data transformation, and cross-platform workflows.
  • Deep understanding of ITSM, asset lifecycle management, and PCaaS processes.
  • Demonstrated ability to standardize KPIs, build executive dashboards, and deliver actionable analytics.
  • Strong communication and collaboration skills, with the ability to bridge business and technical stakeholders.
Benefits
  • Medical, Dental and Vision insurance
  • 401k with company match
  • PTO

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNow configurationdata pipelinesPower BISQLExcelAPI designdata transformationreportingdata modelingpredictive analytics
Soft skills
communicationcollaborationtroubleshootingoptimizationleadershipinsight generationproblem-solvingcross-functional supportstakeholder engagementdata analysis