Product Manager – ServiceNow
iTech AG
ServiceNow
ServiceNow Systems Integration Lead
Future Tech Enterprise, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ERPITSMServiceNowSQL
About the role
- Lead ServiceNow integration initiatives with customer ServiceNow instances, internal ERP, and other enterprise systems.
- Design, implement, and manage data pipelines to ensure seamless data flows across platforms.
- Serve as the primary point of contact for integration design, troubleshooting, and optimization.
- Establish best practices for system integrations, data mapping, and governance.
- Configure ServiceNow tables, fields, and workflows to enable reliable operational reporting.
- Build and maintain ServiceNow dashboards and reports for day-to-day needs (orders, returns, inventory, SLA tracking).
- Partner with ServiceNow Queue Managers to ensure clean, accurate data for downstream analytics.
- Develop and maintain PowerBI dashboards for executives, Program Managers, and support customer QBR/PMR reports.
- Standardize KPIs across programs and business functions, ensuring consistent and comparable metrics.
- Deliver trend, forecasting, and predictive analytics to support proactive decision-making.
- Translate complex business requirements into scalable, automated reporting solutions.
- Support Finance, Operations, and Program Management with cross-functional reporting solutions (financial forecasting, cost avoidance, efficiency tracking).
- Identify process bottlenecks through data analysis and recommend solutions to improve efficiency and reduce costs.
- Serve as a trusted advisor to leadership, providing insights that shape business strategy.
Requirements
- Bachelor’s degree in Computer Science, Data Analytics, Information Systems, or equivalent experience.
- Advanced proficiency with ServiceNow configuration, reporting, and data modeling.
- Proven track record leading enterprise system integrations (ServiceNow required; ERP/CRM experience preferred).
- Strong technical skills in Power BI, SQL, and Excel.
- Experience with API design, data transformation, and cross-platform workflows.
- Deep understanding of ITSM, asset lifecycle management, and PCaaS processes.
- Demonstrated ability to standardize KPIs, build executive dashboards, and deliver actionable analytics.
- Strong communication and collaboration skills, with the ability to bridge business and technical stakeholders.
Benefits
- Medical, Dental and Vision insurance
- 401k with company match
- PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNow configurationdata pipelinesPower BISQLExcelAPI designdata transformationreportingdata modelingpredictive analytics
Soft skills
communicationcollaborationtroubleshootingoptimizationleadershipinsight generationproblem-solvingcross-functional supportstakeholder engagementdata analysis
