Future Tech Enterprise, Inc.

Program Manager

• Oversee end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives.
• Ensure compliance with customer business rules, SLAs, and audit requirements.
• Manage inventory, returns, and B Stock redeployment to maximize cost savings and efficiency.
• Developing and refining ServiceNow workflows for fulfillment, returns, and queue management.
• Monitor service performance metrics and drive continuous improvement efforts.
• Build and maintain Excel data models, pivot tables, dashboards, and tracking tools to manage KPIs.
• Serve as the primary liaison between Future Tech, customers, depots, and third-party partners.
• Lead and mentor queue managers, order processors, depot managers, and technical specialists.