Program Manager

Future Tech Enterprise, Inc.

Program Manager overseeing end-to-end IT service delivery for the PCaaS program. Managing service-related processes, stakeholder engagement, and continuous improvement initiatives.

Posted 6/27/2026full-timeFort Lauderdale • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

IT service deliveryprogram managementPC lifecycle servicesServiceNow workflowsERP processesdata analysisreportingExcel data modelspivot tablesdashboards

Soft Skills

strategic initiativescustomer supportcontinuous improvementcommunicationmentoringliaisonoperational executioninventory managementcost savingsperformance monitoring

Tools & Technologies

ServiceNowExcelKPI tracking tools

Certifications & Qualifications

Bachelor's degreeITIL FoundationPMP

Industry Keywords

SLAsaudit requirementsB Stock redeploymentqueue managementservice performance metrics

Tech Stack

Tools & technologies

ERPPMPServiceNow

About the role

Key responsibilities & impact

Oversee end-to-end IT service delivery for the PCaaS program, including order processing, customer support and strategic initiatives.
Ensure compliance with customer business rules, SLAs, and audit requirements.
Manage inventory, returns, and B Stock redeployment to maximize cost savings and efficiency.
Developing and refining ServiceNow workflows for fulfillment, returns, and queue management.
Monitor service performance metrics and drive continuous improvement efforts.
Build and maintain Excel data models, pivot tables, dashboards, and tracking tools to manage KPIs.
Serve as the primary liaison between Future Tech, customers, depots, and third-party partners.
Lead and mentor queue managers, order processors, depot managers, and technical specialists.

Requirements

What you’ll need

5+ years of experience in IT service delivery, program management, or PC lifecycle services
Proven ability to manage both high-level strategy and detailed operational execution
Hands-on experience with ServiceNow workflows and ERP processes (or similar systems)
Strong background in reporting, data analysis, and executive-level communication
Bachelor’s degree
ITIL Foundation certification (preferred)
PMP certification is a plus

Benefits

Comp & perks

Competitive pay and comprehensive benefits
Flexible schedules and remote work options for many roles
A culture of innovation and collaboration where your ideas matter
Continuous learning and career development opportunities