Working Student – Customer Success Management (m/f/d)
ATOSS Software SE
Senior Customer Success Manager – Key Accounts
Future Energy Ventures
full-time
Posted on:
Location Type: Hybrid
Location: München • 🇩🇪 Germany
Visit company websiteJob Level
Senior
About the role
- You will independently manage a portfolio of strategic key accounts and proactively grow these relationships.
- You build strong relationships with key stakeholders, take operational ownership of your customer projects and act as a trusted advisor throughout the entire customer lifecycle.
- You identify and pursue up- and cross-selling opportunities, address risks early and actively increase the value of your portfolio.
- You have an in-depth understanding of our product to advise customers in line with their business objectives, resolve issues and ensure high product satisfaction.
- You work closely with internal teams such as Product, Sales and Support, act as the voice of the customer and ensure feedback and requirements are efficiently incorporated into product development and processes.
Requirements
- 3+ years of experience in B2B Customer Success or Account Management — ideally in a SaaS environment
- Experience working with key accounts or enterprise customers and an understanding of the dynamics of complex organizations
- Strategic and entrepreneurial mindset with a high degree of initiative
- Structured, empathetic and persuasive communication skills — both internally and with customers
- Strong technical understanding and the ability to engage confidently in product discussions
- Fluent in German and English, both written and spoken. Additional languages are a plus
Benefits
- Hit the ground running: from day one you'll be fully involved. Our cross-functional onboarding gives you insight into all teams, our mission and values.
- Because good work needs good rest: 28 vacation days per year plus additional days off between Christmas and New Year.
- Your wellbeing is our priority: free access to the nilo platform, including one-on-one sessions with psychologists and business coaches.
- Flexible work, connected teams: we support hybrid work because flexibility and in-person collaboration go hand in hand.
- Sustainable mobility for you and the planet: choose between JobRad, a subsidized public transport ticket, or an EGYM Wellpass membership — pick what best fits your daily life.
- Your growth, our focus: development is key to our shared success. We offer internal development opportunities and an annual learning budget of €1,000 per person.
- A team culture that connects: we foster a team-oriented culture, meet monthly for team events and visit each other in our offices in Munich and Zagreb.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B Customer SuccessAccount ManagementSaaSProduct KnowledgeCross-sellingUp-sellingTechnical UnderstandingProduct Discussions
Soft skills
Relationship ManagementOperational OwnershipStrategic MindsetEntrepreneurial MindsetInitiativeEmpathetic CommunicationPersuasive Communication
