Werkstudent, Customer Success Manager
BarBrain
Working Student – Customer Success Management
SPiNE GmbH
internship
Posted on:
Location Type: Hybrid
Location: München • 🇩🇪 Germany
Visit company websiteJob Level
Entry Level
About the role
- Onboarding & Customer Care: You will guide new customers, assist with setup and act as the first point of contact for questions.
- Customer Support & Service: You will maintain existing customer relationships and handle inquiries related to the use of our solution.
- Feedback & Product Input: You will collect customer feedback, provide input to the product team and contribute to the ongoing development of our solution.
- Process Optimization: You will identify opportunities to improve usage and help make processes at our customers more efficient.
- Internal Liaison: You will coordinate closely with internal teams — Product, Development and Support — to drive customer solutions forward quickly.
- Administrative Tasks: You will handle tasks such as invoice reconciliation, documentation and CRM maintenance with an eye for detail.
Requirements
- Enrolled student — preferably in Business, Engineering/Technology or IT
- Business-fluent German and English
- Ability to work independently and a can-do attitude
- Analytical thinking and quick comprehension
- Goal-orientation, strong prioritization skills and a good sense for what matters
- Strong communication skills — both within the team and in direct customer contact
- Previous experience in startups, project work or the energy sector is a plus but not required
Benefits
- Help shape the energy transition — join a startup with real impact
- Great location & flexibility — modern office at Marienplatz + hybrid working options
- Supportive team — flat hierarchies, open feedback culture & fun team events
- International & diverse — work in a highly motivated, multinational team
- Fair compensation — you will be appropriately compensated for your contribution
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
analytical thinkingindependent workgoal orientationprioritization skillsstrong communication skillscan-do attitude