Executive Vice President, Pharmacovigilance Operations
ERGOMED
Junior Operations Manager – Fulfillment
Funzy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteJob Level
Junior
Tech Stack
ERP
About the role
- You are the heart of our logistics, ensuring every order reaches the customer quickly, accurately and cost-efficiently.
- You manage our 3PL partner, optimize processes from inbound to returns, and keep costs, quality and KPIs in focus.
- With your organizational talent and hands-on mentality, you ensure our operations run smoothly — whether day-to-day or during peak periods.
- In this role, you are responsible for ensuring orders move smoothly and cost-efficiently from the warehouse to the customer.
- Specifically, this means: you manage and optimize the entire outbound process — from goods receipt through shipping to returns handling.
- You are the primary contact for our 3PL provider: daily communication, process optimization, SLA monitoring, contract and invoice management.
- You monitor and improve our returns processes — including processing, crediting and refurbishment/reconditioning.
- You analyze and reduce our logistics cost per order.
- You act as the interface to Customer Care regarding delivery issues, complaints or returns.
- You ensure that legal and internal requirements are observed in warehouse and shipping processes.
- Daily: monitoring of inbound receipts, shipping releases, shipment status and returns.
- Direct coordination with our 3PL for discrepancies or escalations.
- Weekly: performance analyses, alignments with the 3PL, review of billing.
- Monthly: KPI reporting, cost monitoring, seasonal peak planning, review of return reasons.
- Ad-hoc: contract & SLA reviews, optimization of packaging and shipping standards, establishment of new processes.
Requirements
- At least 3–5 years of experience in e-commerce operations, ideally in a D2C environment.
- Solid experience working with 3PL providers (management, SLA oversight, contract handling).
- Degree in Business Administration, Logistics, Supply Chain Management or comparable education with relevant professional experience.
- Strong knowledge of e-commerce processes (outbound, returns, shipping logistics).
- Experience in cost and KPI monitoring and deriving optimization measures.
- Proficiency with ERP and 3PL systems.
- Strong organizational and analytical skills — you keep an overview even under high order volumes.
- Process optimization is in your DNA: you identify weaknesses and develop pragmatic solutions.
- Strong communication skills and confident presence when working with external partners.
- Hands-on mentality: you step in where needed and don’t wait for others to start.
- Initiative and a sense of responsibility — you work proactively and reliably.
Benefits
- Remote-first culture with flexible working hours & MacBook equipment
- Fast decision-making, direct communication, and plenty of room to make an impact
- Team events and exchange that are enjoyable and strengthen team cohesion
- Attractive employee discounts on our products + exclusive perks for Family & Friends
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
e-commerce operations3PL managementSLA oversightcontract handlingcost monitoringKPI monitoringprocess optimizationshipping logisticsreturns handlinganalytical skills
Soft skills
organizational skillscommunication skillshands-on mentalityinitiativesense of responsibilityproblem-solvingproactive approachreliabilityconfident presenceability to work under pressure
Certifications
degree in Business Administrationdegree in Logisticsdegree in Supply Chain Management
