Funnel Leasing

Sales Development Rep

• Make outbound efforts through email sequences, social media touches, and phone calls to engage with prospective PMC customers
• Qualify leads and book meetings with key decision-makers for our Account Executives; reschedule meetings that “no show” for the scheduled time
• Collaborate with the sales and marketing teams to refine outreach strategies and messaging
• Maintain accurate records of outreach activities and prospect interactions in our CRM
• Comfortable using AI to scale outbound efforts (personalization, messaging, etc)
• Support special sales and marketing projects as needed
• Create a culture of continuous improvement and learning and foster collaboration within team and across the company
• Travel: <5%
• Expected to work from the Tampa HQ located in Odessa, Florida a minimum of 3 days a week (hybrid)
• Perform other duties as assigned and modified at manager's discretion

Sales Development Representative

Customer Support

• Interact with customers and end users to provide support via phone, email, and chat and answer user inquiries
• Document customer interaction, troubleshooting, and results clearly and concisely
• Apply system analysis of software for best practices per technical documentation and provide solutions
• Analyze, test, and modify Funnel software and integrations based on customer design and implementation
• Identify and escalate trending issues and potential software defects to Leadership and Development
• Draw conclusions from information and discriminate between useful and less useful details to solve problems
• Meet posted metrics for performance, including case volume, CSAT, response, and SLA
• Contribute to Knowledge Centered Services (KCS) by creating or reviewing knowledge articles
• Must be willing to work off hour shifts including weekends, evenings, overnight, and occasional holidays
• Create a culture of continuous improvement and learning
• Foster collaboration within team and across the company
• Perform other duties as assigned
• Travel up to 5%

Sales Development Representative

Customer Support Specialist, Tier 1