About the role
- Monitor and execute infrastructure and application monitoring, ensuring proper operation of IT systems and services.
- Assist with maintaining alerts and handling incidents.
- Provide 1st and 2nd level support, handling Incidents and Service Request tickets.
Requirements
- Completed or pursuing a degree in a technology-related field.
- Analytical and investigative mindset, sense of urgency, and strong communication skills.
- Intermediate knowledge of SQL Server.
- Knowledge of databases and APIs.
- Experience with monitoring tools.
- Familiarity with Insomnia and Postman (or similar tools).
- Experience with Zabbix (or similar monitoring tools).
- Knowledge of Elasticsearch.
- Health and dental insurance
- Pharmacy benefit: Funcional subsidizes part of employees' medications
- Life insurance
- Flu vaccination
- Integrated employee and dependent health management program
- TotalPass: access to gyms and wellness services
- Childcare assistance
- Extended maternity and paternity leave
- Home office allowance (for remote roles)
- Transportation allowance (for on-site roles)
- Meal/food allowance
- Annual profit-sharing program (for eligible positions)
- Birthday day off
- Ongoing professional development initiatives
- Partnerships with educational institutions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQL ServerdatabasesAPIsmonitoring toolsZabbixElasticsearch
Soft skills
analytical mindsetinvestigative mindsetsense of urgencystrong communication skills