Program Manager
GovCIO
ServiceNow
Program Manager – Learner Success
Full Stack Academy
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
Cyber SecurityPythonTableau
About the role
- Onboarding and Orientation: Facilitate smooth onboarding processes for new learners, including orientation sessions and familiarization with platform features and resources.
- Support and Guidance: Provide ongoing support and guidance to learners through tutorial videos, live 1:1 meetings, addressing inquiries, troubleshooting technical issues, and offering solutions.
- Progress Tracking: Monitor and track learners' progress, identify areas for improvement, send reminders, and offer personalized recommendations.
- Feedback Collection: Gather feedback from learners and collaborate with internal teams to implement improvements.
- Performance Analysis: Analyze learner performance data and metrics to identify trends and optimize learner success strategies.
- Live Class Support: In-class hosting, Q&A facilitation, assignment & project evaluation, demo class management, and project mentoring.
- Community Building: Organize forums and networking opportunities to foster learner community.
- Continuous Learning: Stay updated with EdTech trends and best practices to enhance learner success strategies.
- Career Success: Assist students in accessing and comprehending external career support services.
Requirements
- 0.6-1 year experience in customer-facing role (global client base is an advantage)
- Knowledge of tools like Salesforce, Tableau, and Google Sheets.
- Excellent communication skills (Verbal & Written) with a flair for problem-solving.
- Passionate about customer service
- Strong communication in group presentations and 1:1 support.
- Prior experience in the e-learning industry is an advantage
- Willing to work on Saturday mornings (6 AM EST) and some weekday evening shifts (2pm-10pm EST)
- Experience/ knowledge in any of the technologies with a preference towards Cybersecurity and Artificial Intelligence (Python, MITRE ATT&ACK, CSA, CCM, NIST, SOC)
- Timings- US Shift (EST)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonMITRE ATT&CKCSACCMNISTSOCdata analysisperformance metricstroubleshootingcustomer support
Soft skills
communicationproblem-solvingcustomer servicepresentation skillsmentoringcollaborationadaptabilityfeedback collectioncommunity buildingsupport
