Full Stack Academy

Program Manager

• Onboarding and Orientation: Facilitate smooth onboarding processes for new learners, including orientation sessions and familiarization with platform features and resources.
• Support and Guidance: Provide ongoing support and guidance to learners through tutorial videos, live 1:1 meetings, addressing inquiries, troubleshooting technical issues, and offering solutions.
• Progress Tracking: Monitor and track learners' progress, identify areas for improvement, send reminders, and offer personalized recommendations.
• Feedback Collection: Gather feedback from learners and collaborate with internal teams to implement improvements.
• Performance Analysis: Analyze learner performance data and metrics to identify trends and optimize learner success strategies.
• Live Class Support: In-class hosting, Q&A facilitation, assignment & project evaluation, demo class management, and project mentoring.
• Community Building: Organize forums and networking opportunities to foster learner community.
• Continuous Learning: Stay updated with EdTech trends and best practices to enhance learner success strategies.
• Career Success: Assist students in accessing and comprehending external career support services.

Program Manager – Learner Success

Account Manager

• Lead collaborations with universities to design, develop, and launch professional programs.
• Build and nurture relationships with faculty, administrators, and academic leaders at top universities.
• Coordinate with university partners on the development of curricula and program content.
• Serve as the primary liaison across internal teams (Content, Product, Marketing, Sales), aligning university inputs with company deliverables.
• Facilitate smooth execution of program launches by aligning academic requirements with business objectives.
• Ensure timelines and deliverables are met by supporting cross-functional coordination while keeping universities engaged and informed.
• Represent the company with professionalism in all university-facing interactions.
• Guide and coordinate across internal teams and university stakeholders to ensure successful outcomes.
• Role involves occasional travel (2–4 times per quarter) and is remote based in the Midwest U.S.

Director - Strategic Partnerships

Manager

• Fullstack Academy is America's preeminent tech-training bootcamp offering immersive online programs
• Oversee learner experience and support instructional staff to deliver high-quality instruction
• Monitor cohort health metrics, manage transfers and dismissals, and ensure compliance with company policies and regulations
• Provide coaching and evaluation for instructors; supervise Learner Experience Managers and Manager of Curriculum
• Partner with HR and recruiting on faculty hiring, onboarding, and staffing
• Manage instructional resources, maintain SOPs, and support curriculum updates
• Role requires flexibility in hours; full-time and remote

Program Manager – Learner Success

Director - Strategic Partnerships

Instructional Team Manager