Full Potential Solutions

Data Engineer

• Transform, validate, and migrate critical data while ensuring accuracy, integrity, and a smooth transition.
• Support data conversion, validation, cleansing, and migration activities for client implementations.
• Ensure the accuracy, integrity, and successful transfer of data from legacy systems into new platforms.
• Provide exceptional support throughout the implementation process.
• Work with large datasets and collaborate with clients to ensure seamless transitions during system implementations.

Data Migration Specialist

Learning and Development

• Design and develop engaging learning content using instructional design principles and adult learning theories.
• Collaborate with SMEs and stakeholders to analyze learning needs and define measurable learning objectives.
• Develop storyboards, scripts, and course outlines for digital and instructor-led programs.
• Create interactive e-learning modules, assessments, and simulations using authoring tools (e.g., Articulate Storyline, Rise, Captivate).
• Utilize graphic design, multimedia editing, and video production skills to create engaging educational content and materials.
• Evaluate and improve learning materials through feedback, analytics, and post-training assessments.
• Maintain consistency in tone, branding, and instructional approach across all learning materials.
• Stay current with L&D trends, technologies, and best practices to continuously enhance learning effectiveness.

Instructional Designer

Customer Support

• Manage incoming calls to process orders
• Address inquiries, resolve issues, and handle complaints
• Maximize sales opportunities while maintaining a patient, respectful approach
• Accurately enter orders and process cancellations
• Address billing and product-related questions
• Document interactions

Customer Experience, Sales Expert

Call Center Representative

• responsible for the strategic activities and initiatives that deliver success for the company clients and investors
• partners deeply with the Vice President of the Command Center to take ideas and make them reality
• collaborates with Operational leaders in the Contact Center to ensure KPI/KRI requirements are known and documented
• understands and communicates details surrounding resource utilization and investor/client requirements
• ensures compliance with company policies and procedures, while accommodating external partner needs
• subject matter expert for Aspect Telephony and WFM systems engaging with external parties

Data Migration Specialist

Instructional Designer

Customer Experience, Sales Expert

VP, Contact Center Strategy