Full Potential Solutions

Recruitment

• Responsible for sourcing, screening, and evaluating qualified candidates for all external and internal requirements
• Responsible for profiling initial and behavioral interviews, and presenting qualified non-agent/agent candidates to the hiring manager
• Overseeing the scheduling of the department interview with the appropriate hiring manager
• Responsible for facilitating a smooth internal hiring process
• Responsible for encoding necessary information into the system in an accurate and timely manner
• Responsible for supporting the entire team in meeting the hiring targets

Talent Acquisition Associate – Project-Based

General

• Manage the disposition of a portfolio of REO assets throughout the asset lifecycle.
• Review appraisals, broker price opinions (BPOs), and market data to determine asset values and recommend disposition strategies.
• Develop and execute sales strategies that maximize investor recovery while minimizing carrying costs and losses.
• Coordinate and oversee third-party vendors, including real estate agents, attorneys, preservation companies, and other service providers.
• Monitor asset timelines to ensure timely listing, marketing, sale, and disposition activities.
• Track portfolio performance and ensure the timely receipt and distribution of reports and documentation.
• Identify process improvement opportunities and recommend operational enhancements.
• Maintain compliance with investor guidelines, company policies, and applicable federal and state regulations.
• Stay informed on industry trends, regulatory changes, and best practices within mortgage servicing and REO operations.

Senior REO Specialist

Data Analyst

• Lead a team of WFM Analysts
• Responsible for ensuring integrity and consistency of set WFM processes and procedures
• Serves as the WFM Project Manager which focuses on WFM initiatives and integrations
• Maintain confidentiality on information, objectives, and practices of FPS and its clients
• Provide shared services workforce management support to all FPS accounts and focuses on innovation and AI
• Plan, lead, motivate, train, and monitor the team while ensuring compliance with pertinent legislation guidelines and achievement of maximum collection results for clients and the company
• Performance coaching, scorecards, development plans, and agent administration must be accurate and executed in a timely manner

WFM Analytics Manager

Insurance

• provide support, coaching, feedback, process improvement, performance management, and client management
• drive team performance, manage outliers, coaching agents, and monitoring of calls
• hire, train, coach, and lead sales agents
• assist other management team members in identifying trends and establishing goals
• ensure staff members are achieving desired service levels and take corrective action
• prepare reports and analyze data to improve processes
• continuously improve through feedback

Team Manager – Insurance Sales

Support Engineer

• Serve as a technical resource for enterprise customers requiring SaaS product configuration support, troubleshooting assistance, and technical guidance.
• Maintain professional and responsive communication while managing customer expectations and timelines.
• Configure and support complex workflows, integrations, and customer-specific requirements within SaaS platforms utilizing PHP scripting, SQL queries, database analysis, and Adobe-related technologies where applicable.
• Operate with a strong sense of urgency to support customer and implementation-related requests within tight delivery timelines.
• Investigate and resolve technical issues related to system configurations, integrations, application behavior, and data discrepancies.
• Work closely with Support, Engineering, Product, Project Management, and Implementation teams to support enterprise deployments, customer onboarding activities, and ongoing operational requests.
• Document customer configurations, troubleshooting procedures, resolutions, and process improvements to support operational consistency and internal knowledge transfer.

AI Engineer

• develop and maintain ChatBots
• handle complex conversational flows
• integrate APIs
• conduct impact analysis
• optimize and review code
• train voice bots and manage integrations
• build and deploy multi-language bots
• collaborate with teams and stakeholders
• participate in Agile development processes
• manage project tasks in JIRA
• work in a shift from 2 pm to 11 pm (IST)

SDE II, Conversational AI Developer

Data Engineer

• Transform, validate, and migrate critical data while ensuring accuracy, integrity, and a smooth transition.
• Support data conversion, validation, cleansing, and migration activities for client implementations.
• Ensure the accuracy, integrity, and successful transfer of data from legacy systems into new platforms.
• Provide exceptional support throughout the implementation process.
• Work with large datasets and collaborate with clients to ensure seamless transitions during system implementations.

Data Migration Specialist

Learning and Development

• Design and develop engaging learning content using instructional design principles and adult learning theories.
• Collaborate with SMEs and stakeholders to analyze learning needs and define measurable learning objectives.
• Develop storyboards, scripts, and course outlines for digital and instructor-led programs.
• Create interactive e-learning modules, assessments, and simulations using authoring tools (e.g., Articulate Storyline, Rise, Captivate).
• Utilize graphic design, multimedia editing, and video production skills to create engaging educational content and materials.
• Evaluate and improve learning materials through feedback, analytics, and post-training assessments.
• Maintain consistency in tone, branding, and instructional approach across all learning materials.
• Stay current with L&D trends, technologies, and best practices to continuously enhance learning effectiveness.