Support Engineer

Full Potential Solutions

Support Engineer assists enterprise customers with SaaS platform configuration and troubleshooting. Collaborating with teams to ensure seamless customer operations.

Posted 6/19/2026contractRemote • 🇵🇭 PhilippinesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PHPSQL

About the role

Key responsibilities & impact

Serve as a technical resource for enterprise customers requiring SaaS product configuration support, troubleshooting assistance, and technical guidance.
Maintain professional and responsive communication while managing customer expectations and timelines.
Configure and support complex workflows, integrations, and customer-specific requirements within SaaS platforms utilizing PHP scripting, SQL queries, database analysis, and Adobe-related technologies where applicable.
Operate with a strong sense of urgency to support customer and implementation-related requests within tight delivery timelines.
Investigate and resolve technical issues related to system configurations, integrations, application behavior, and data discrepancies.
Work closely with Support, Engineering, Product, Project Management, and Implementation teams to support enterprise deployments, customer onboarding activities, and ongoing operational requests.
Document customer configurations, troubleshooting procedures, resolutions, and process improvements to support operational consistency and internal knowledge transfer.

Requirements

What you’ll need

Proven experience in a Support Engineer, Application Support, or Technical Support role within an enterprise SaaS environment.
Strong working knowledge of PHP, SQL, and Adobe technologies.
Experience supporting and configuring SaaS platforms in enterprise customer environments.
Ability to troubleshoot complex technical and configuration-related issues independently.
Experience managing high-priority requests with aggressive turnaround expectations.
Strong analytical, organizational, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to work independently while collaborating effectively across cross-functional teams.
Familiarity with ticketing systems, support operations, and technical documentation best practices.

Benefits

Comp & perks

Lucrative compensation program
Medical benefits
Dental benefits
Vision benefits
High-potential career growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

PHPSQLdatabase analysisSaaS product configurationtroubleshootingworkflow configurationintegrationsAdobe technologiestechnical documentationapplication behavior

Soft Skills

communicationorganizational skillsproblem-solvinganalytical skillscollaborationindependencecustomer managementtime managementresponsivenessurgency