Supply Chain Analyst 2
JND Inc.
Customer Service Associate, NDT
FUJIFILM Corporation
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Adheres to the Company’s quality and regulatory compliance requirements
- Participate in all aspects of customer order fulfillment
- Respond to customer inquiries promptly and professionally via phone, email or chat
- Provide customers with quotes that include stock availability, pricing & ETA’s
- Issue RMAs for Damaged, Lost or Miss-Shipments
- Ensure customer satisfaction and provide professional customer support
- Resolve customer complaints and issues with patience, empathy & efficiency
- Collaborate with other departments to escalate or resolve complex issues
- Coordinate NDT orders, shipping, etc. with appropriate warehouse personnel
- Primary administrator for all domestic and foreign orders for NDT Business
- Manage the billing process for South America, Latin America & Chemistry Customers
- Create TAS orders for White Mountain customers
- Record documentation, update and catalog all Customer Service procedures
- Participate in a bi-weekly NDT Staff meeting to help manage backorders
- Process all NDT FOC orders (Domestic and Foreign)
- Assist the organization in data collection and report preparation
- Perform special projects, tasks and studies as may be requested by management
Requirements
- High School Graduate
- 3-5 years of Office experience & CSR experience
- Knowledge of SAP required; advanced SAP procedures knowledge preferred
- Knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Strong communication skills & the ability to work independently
- Detail-oriented with strong organizational skills
- Desire to work as a team player while demonstrating a positive attitude to customers / coworkers
- Physical requirements: sit 75-100% of work time; use hands/fingers to manipulate items up to 100% of work time; stand, talk, and hear for 75% of work time; lift/carry up to 10 pounds up to 20% of work time; close vision at twenty inches or less
- Travel: No regular travel required; up to 10% travel may be required for training purposes
- Willingness to comply with vaccine/testing/credentialing requirements as applicable
