Financial Examiner, EIC
RSM US LLP
Assistant Director of Claims
Frontline Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Lead and manage teams handling personal line property and casualty claims
- Provide strategic oversight and contribute to enterprise-level claims strategies
- Supervise Claims Managers to ensure timely, effective, and compliant handling of claims
- Apply technical expertise in estimating and repair methodologies to analyze and negotiate claim settlements
- Review and authorize claim reserves, coverage decisions, and resolution strategies
- Interpret policy language and serve as a subject matter expert on workflows, guidelines, vendor relationships, and regulatory changes
- Manage and respond to Department complaints and participate in litigation processes, including dispute resolution and claim reevaluation
- Oversee functional aspects of claims operations including staffing, productivity, and performance management; conduct semi-annual and annual evaluations and mentor staff
- Identify complex claim trends and corresponding training needs; support development and facilitation of training programs and quality control initiatives
- Assist in creation, implementation, and ongoing maintenance of comprehensive policies, procedures, and workflows
- Conduct and lead claims roundtable discussions to validate damage assessments and action plans
- Lead change initiatives, support career growth, and promote a culture of accountability, collaboration, and excellence
- Lead or participate in special projects and provide backup support to the Director of Claims as needed
Requirements
- Bachelor’s degree in business or related field required
- MBA or insurance designations (AIC, CPCU, SCLA) preferred
- Minimum 10 years of experience in property and casualty claims, including 3 years in management
- Direct experience with Florida homeowner property claims and complex claim resolution
- Residential construction knowledge
- Proficiency in Xactimate required
- Florida 620 license required
- Ability to obtain adjuster licenses in AL, GA, NC, SC, VA, and MD
Benefits
- Remote work schedule!
- Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term)
- 401k Retirement Plan with a generous 9% match
- Four weeks of PTO
- Pet Insurance for your furry family members
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims managementclaim settlement negotiationestimating methodologiesrepair methodologiespolicy interpretationperformance managementtraining program developmentquality control initiativesdispute resolutioncomplex claim resolution
Soft skills
leadershipstrategic oversightmentoringcollaborationaccountabilitycommunicationproblem-solvingteam managementchange managementorganizational skills
Certifications
Bachelor’s degreeMBAAICCPCUSCLAFlorida 620 license
