Frontline Insurance

QA Engineer

• Coordinate/Process new agency set ups, agency changes and agency terminations.
• Assist management and sales team with administrative duties required with the ability to respond in a timely manner.
• Assist the sales department staff, with questions by researching the appropriate areas and replying in a timely manner
• Handle incoming phone calls to the sales department or routing them accordingly.
• Project tracking and reports on a weekly, monthly, quarterly and yearly basis
• Assist with projects that will allow the Sales team to be more efficient and accurate.
• Data entry accuracy with the ability to locate and resolve inaccurate data in regards to missing, duplicate and inaccurate information.
• Processing resident/non-resident license appointments/terminations
• Co-op advertising coordination and cost tracking for each participating agency partner.
• Working with the Sales Business Analyst team to enter data in Guidewire and verify accuracy of agency partner information such as name, address.
• Salesforce administration and ability to create ad hoc reports in Salesforce.
• Conduct and organize test scenarios for User Acceptance testing.
• Assist with User Acceptance testing for any new process or change to the system prior to the monthly releases by IT.
• Provide User Acceptance feedback from findings to management and developers to assist in resolving any critical system issues.
• Participate in requirement meetings and provide business requirements to Business Analyst for desired implementation.

Agency Operations and Quality Assurance Coordinator

Recruitment

• Oversee the entire recruitment cycle from initial intake meetings through to verbal offer.
• Partner with Senior Recruiters to identify and understand the requirements, duties and qualifications desired for their open positions.
• Posts job descriptions on various career websites and advertisements.
• Reviews resumes and credentials for appropriateness of skills, experience, and knowledge in relation to the position requirements.
• Conducts phone screen interviews and provides detailed notes to Hiring Managers.
• Schedules interviews for the hiring manager and prepares them with each candidate’s resume and prescreen information.

Corporate Recruiter I

Product Designer

• Lead the end-to-end design process for web and mobile applications, from initial concept and wireframing through to high-fidelity prototypes.
• Conduct user research, usability testing, and feedback sessions to validate and refine designs.
• Define interaction patterns, workflows, and information architecture that enhance usability and reduce friction.
• Advocate for accessibility (WCAG standards) and inclusive design in all deliverables.
• Deliver pixel-perfect, visually compelling UI designs that align with our design system and brand guidelines.
• Create wireframes, mockups, prototypes, and production-ready design assets in Figma.
• Develop and maintain reusable design components and shared libraries in Figma to ensure consistency across platforms.
• Collaborate with engineers to ensure accurate implementation of UI designs, providing detailed specifications and redlines when necessary.
• Partner with marketing, product managers and engineers to understand requirements, scope work, and define priorities.
• Participate in agile ceremonies (stand-ups, sprint planning, reviews) as a design representative.
• Provide design reviews and feedback during development to ensure fidelity to design intent.
• Mentor junior UX/UI designers, providing feedback and guidance on design skills, process, and career development.
• Contribute to the creation and refinement of design processes, guidelines, and standards across the organization.
• Champion design thinking and user-centered methodologies across product teams.

UX/UI Designer

Administration

• Manages daily workflow to maximize efficiency
• Reviews repair documents uploaded to verify repairs are complete
• Completes policy if all repairs are approved
• Removes pending non-renewal and non-renewal flag
• Removes pending cancellation
• Completes Underwriting follow-up activities for repairs
• Creates an activity for the Agency
• Creates clear email for policyholder when more information is required
• Notifies Advocate if a follow-up call is needed
• Submits reimbursement requests to Accounting SharePoint spreadsheet
• Data entry accuracy with ability to locate and resolve inaccurate or missing information
• Handles a variety of assigned tasks, quickly and accurately

Home Solutions Administrator

• Conduct inspection analysis to support underwriting decisions and risk assessments
• Validate inspection data against risk models and premium calculations
• Assist in generating and maintaining inspection-related reports
• Proactively identify and help resolve inspection issues as they arise
• Coordinate inspection activities across teams and vendors to ensure timely completion
• Utilize multiple systems regularly to manage inspection workflows and documentation
• Contribute to broader team goals through consistent follow-up and operational support
• Review property inspections to ensure accuracy and completeness of documented building components and features
• Communicate with the Underwriters regarding status of pending or completed inspections
• Take on additional responsibilities as the role evolves and the candidate grows in experience

Home Checkup Administrator

Director

• Lead and manage teams handling personal line property and casualty claims
• Provide strategic oversight and contribute to enterprise-level claims strategies
• Supervise Claims Managers to ensure timely, effective, and compliant handling of claims
• Apply technical expertise in estimating and repair methodologies to analyze and negotiate claim settlements
• Review and authorize claim reserves, coverage decisions, and resolution strategies
• Interpret policy language and serve as a subject matter expert on workflows, guidelines, vendor relationships, and regulatory changes
• Manage and respond to Department complaints and participate in litigation processes, including dispute resolution and claim reevaluation
• Oversee functional aspects of claims operations including staffing, productivity, and performance management; conduct semi-annual and annual evaluations and mentor staff
• Identify complex claim trends and corresponding training needs; support development and facilitation of training programs and quality control initiatives
• Assist in creation, implementation, and ongoing maintenance of comprehensive policies, procedures, and workflows
• Conduct and lead claims roundtable discussions to validate damage assessments and action plans
• Lead change initiatives, support career growth, and promote a culture of accountability, collaboration, and excellence
• Lead or participate in special projects and provide backup support to the Director of Claims as needed

Assistant Director of Claims

• Communicate effectively via phone with inspection vendors, underwriters, agents, and policyholders regarding inspection status, processes, and concerns.
• Manage and prioritize workflow to ensure adherence to required timelines.
• Utilize multiple software platforms and tools throughout the workday to complete tasks efficiently.
• Reopen and/or amend property inspection orders as needed.
• Assist with the preparation and distribution of daily and weekly production reports.
• Keep management informed of any challenges, delays, or issues impacting workflow or inspection quality.
• Provide support to Home Solutions team through ancillary tasks including Email uploads into PolicyCenter, sorting of policies into appropriate queues, securing updated contact information for policyholders from agency partners.
• Perform additional duties and special projects as assigned by management.

Home Services Support Administrator

Insurance

• Investigate and verify loss details to determine coverage under the policy.
• Manage the full claims process, including fact-gathering, policy analysis, coverage recommendations, and issuing payments within authority.
• Coordinate property inspections and maintain consistent communication with insureds throughout the claim lifecycle.
• Determine appropriate investigative steps and engage external experts when necessary.
• Review claim documentation to establish facts and make timely decisions.
• Maintain thorough documentation of all claim activities and communications.
• Monitor and respond promptly to emails, calls, and inquiries.
• Establish and update reserves based on claim developments.
• Communicate clearly with all parties involved—insureds, adjusters, attorneys, and contractors—to provide updates and resolve inquiries.
• Submit timely reserve and payment approvals and escalate for management review as needed.
• Draft Reservation of Rights or denial letters, subject to managerial approval.
• Identify claims suitable for mediation or appraisal and initiate alternative dispute resolution processes.
• Attend mediations and leverage negotiation skills to resolve disputed claims.
• Oversee the appraisal process to ensure timely and effective resolution.

CAT Claims Specialist

Manager

• Responsible for management of claims adjusters to ensure that catastrophe claims are handled in a timely and effective manner.
• Ensure that claims are handled in accordance with the available coverage and that applicable procedures, laws and regulations are followed.
• Oversee a team of claim handlers and provide feedback to team members on a regular basis regarding the status of their goals and performance.
• Participate in the development and monitoring of Frontline’s catastrophe claim operations
• Maintain effective communication with other departments including Underwriting, Sales and Information Technology.

CAT Claims Manager

Data Engineer

• Identify, analyze, organizing, and storing raw data from various mediums (RDBMS, flat files, APIs, etc.)
• Develop, test, and deploy scalable data pipelines for critical business needs
• Evaluate, maintain, and enhance current data pipelines and architecture
• Maintaining code repositories adhering to proper branching flows
• Building and maintaining CI/CD framework and architecture
• Deploying and maintaining testing frameworks/suites for data pipelines and CI
• Developing, deploying, and maintaining APIs and endpoints for analyst and system use
• Deploying and maintenance of Kubernetes cluster(s)
• Peer code reviews
• Collaborate with business, development, and analytics teams to gather requirements
• Participate in data governance and stewardship program to enhance control and dissemination of data with best practices
• Develop and maintain technical documentation for pipeline architecture and tooling

Business Intelligence Developer

• Participate in business analysis activities to gather required reporting and dashboard requirements
• Design, build and deploy BI solutions using the appropriate medium (SQL Reporting/visualizations)
• Troubleshoot and resolve defects within reporting systems
• Evaluate and improve existing BI systems and reports
• Collaborate with teams to integrate systems
• Develop and execute database queries and conduct ad-hoc analyses
• Create visualizations and reports for requested projects
• Develop and update technical documentation