Frontline Insurance

Manager

• Responsible for management of claims adjusters to ensure that catastrophe claims are handled in a timely and effective manner.
• Ensure that claims are handled in accordance with the available coverage and that applicable procedures, laws and regulations are followed.
• Oversee a team of claim handlers and provide feedback to team members on a regular basis regarding the status of their goals and performance.
• Participate in the development and monitoring of Frontline’s catastrophe claim operations.
• Maintain effective communication with other departments including Underwriting, Sales and Information Technology.

CAT Claims Manager

Analyst

• Recommend, develop, review, maintain and update company forms database and any external facing forms repositories on behalf of Frontline Insurance
• Assists in preparing oral and written communications with respective state Departments of Insurance and other regulatory bodies throughout the filing approval process inclusive of drafting the filing memorandums and responses to state objections
• Maintain repository of filings with details on version history and securing respective approvals during internal approval and state approval processes
• Research requirements, prepare materials, create, and monitor electronic form filings in SERFF, FLOIR and other state filing repositories
• Research and present data to respective departments based on their requests
• Responsible for developing and delivering work product based on negotiated timelines within the project stages
• Assist in product reviews, including making product recommendations
• Research and interpret ISO Circulars, state laws, statutes and bulletins
• Request data from reporting team to query our databases to generate scheduled and ad hoc reports and analysis to support project requirements.

Forms Analyst

Business Development Rep

• Markets Frontline Insurance products to independent agencies within the assigned territory and generates increased premium and policy growth by selling carrier benefits to the agents.
• Meets or exceeds revenue and profitability goals in assigned territory.
• Focuses on leveraging existing field relationships with agency personnel.
• Acts as a subject matter expert by providing in-depth training on Frontline Insurance philosophy, products, and procedures.
• Through the use of Salesforce, log and record all agency meetings and interactions.
• Create and manage reports to report production goals and other projects as needed.
• Works with Territory Underwriters as necessary to analyze and identify service issues and product gaps that impact growth and customer satisfaction.
• Demonstrate market awareness by knowing key competitors, their products, their strengths and weaknesses, and regulatory issues that may impact production.
• Participate in networking events, sales conferences, and trade shows that will help to drive business in the defined territory.
• Maintain a broad understanding of the agency marketplace.
• Provide an analysis of this understanding monthly to VP of Business Development with recommendations for changes to increase or maintain production goals depending on monthly results.
• Analyzing and identifying trends by county/territory that need improvement to be proactive in implementing changes.
• Must possess the ability and experience to be pro-active in working to correct issues immediately where results are negative.
• Document why negative results cannot be corrected and develop an alternative plan.
• Track production on a regular basis and quickly identify underperformers.
• Manage rehabilitation plans for underperformers and/or identify legitimate production hurdles.

CAT Claims Manager

Forms Analyst

Business Development Manager