Frontline Insurance

Business Intelligence Developer

• Participate in business analysis activities to gather required reporting and dashboard requirements
• Design, build and deploy BI solutions using the appropriate medium (SQL Reporting/visualizations)
• Troubleshoot and resolve defects within reporting systems
• Evaluate and improve existing BI systems and reports
• Collaborate with teams to integrate systems
• Develop and execute database queries and conduct ad-hoc analyses
• Create visualizations and reports for requested projects
• Develop and update technical documentation

Data Engineer

• Identify, analyze, organizing, and storing raw data from various mediums (RDBMS, flat files, APIs, etc.)
• Develop, test, and deploy scalable data pipelines for critical business needs
• Evaluate, maintain, and enhance current data pipelines and architecture
• Maintaining code repositories adhering to proper branching flows
• Building and maintaining CI/CD framework and architecture
• Deploying and maintaining testing frameworks/suites for data pipelines and CI
• Developing, deploying, and maintaining APIs and endpoints for analyst and system use
• Deploying and maintenance of Kubernetes cluster(s)
• Peer code reviews
• Collaborate with business, development, and analytics teams to gather requirements
• Participate in data governance and stewardship program to enhance control and dissemination of data with best practices
• Develop and maintain technical documentation for pipeline architecture and tooling

Manager

• Responsible for management of claims adjusters to ensure that catastrophe claims are handled in a timely and effective manner.
• Ensure that claims are handled in accordance with the available coverage and that applicable procedures, laws and regulations are followed.
• Oversee a team of claim handlers and provide feedback to team members on a regular basis regarding the status of their goals and performance.
• Participate in the development and monitoring of Frontline’s catastrophe claim operations
• Maintain effective communication with other departments including Underwriting, Sales and Information Technology.

CAT Claims Manager

Insurance

• Investigate and verify loss details to determine coverage under the policy.
• Manage the full claims process, including fact-gathering, policy analysis, coverage recommendations, and issuing payments within authority.
• Coordinate property inspections and maintain consistent communication with insureds throughout the claim lifecycle.
• Determine appropriate investigative steps and engage external experts when necessary.
• Review claim documentation to establish facts and make timely decisions.
• Maintain thorough documentation of all claim activities and communications.
• Monitor and respond promptly to emails, calls, and inquiries.
• Establish and update reserves based on claim developments.
• Communicate clearly with all parties involved—insureds, adjusters, attorneys, and contractors—to provide updates and resolve inquiries.
• Submit timely reserve and payment approvals and escalate for management review as needed.
• Draft Reservation of Rights or denial letters, subject to managerial approval.
• Identify claims suitable for mediation or appraisal and initiate alternative dispute resolution processes.
• Attend mediations and leverage negotiation skills to resolve disputed claims.
• Oversee the appraisal process to ensure timely and effective resolution.

CAT Claims Specialist

Administration

• Communicate effectively via phone with inspection vendors, underwriters, agents, and policyholders regarding inspection status, processes, and concerns.
• Manage and prioritize workflow to ensure adherence to required timelines.
• Utilize multiple software platforms and tools throughout the workday to complete tasks efficiently.
• Reopen and/or amend property inspection orders as needed.
• Assist with the preparation and distribution of daily and weekly production reports.
• Keep management informed of any challenges, delays, or issues impacting workflow or inspection quality.
• Provide support to Home Solutions team through ancillary tasks including Email uploads into PolicyCenter, sorting of policies into appropriate queues, securing updated contact information for policyholders from agency partners.
• Perform additional duties and special projects as assigned by management.

Business Intelligence Developer

Data Engineer

CAT Claims Manager

CAT Claims Specialist

Home Services Support Administrator