Frontline Insurance

Business Development Rep

• Markets Frontline Insurance products to independent agencies within the assigned territory and generates increased premium and policy growth by selling carrier benefits to the agents.
• Meets or exceeds revenue and profitability goals in assigned territory.
• Focuses on leveraging existing field relationships with agency personnel.
• Acts as a subject matter expert by providing in-depth training on Frontline Insurance philosophy, products, and procedures.
• Through the use of Salesforce, log and record all agency meetings and interactions.
• Create and manage reports to report production goals and other projects as needed.
• Works with Territory Underwriters as necessary to analyze and identify service issues and product gaps that impact growth and customer satisfaction.
• Demonstrate market awareness by knowing key competitors, their products, their strengths and weaknesses, and regulatory issues that may impact production.
• Participate in networking events, sales conferences, and trade shows that will help to drive business in the defined territory.
• Maintain a broad understanding of the agency marketplace.
• Provide an analysis of this understanding monthly to VP of Business Development with recommendations for changes to increase or maintain production goals depending on monthly results.
• Analyzing and identifying trends by county/territory that need improvement to be proactive in implementing changes.
• Must possess the ability and experience to be pro-active in working to correct issues immediately where results are negative.
• Document why negative results cannot be corrected and develop an alternative plan.
• Track production on a regular basis and quickly identify underperformers.
• Manage rehabilitation plans for underperformers and/or identify legitimate production hurdles.

Business Development Manager

Claims Specialist

• Verify facts of loss and pertinent information to analyze and confirm coverage.
• Establish ultimate reserves (anticipated cost to bring file to closure based on known facts) as soon as practical and monitor to adjust at the time of any exposure changing event.
• Explain and appropriately respond to insured’s, public adjusters, attorney’s and contractors during telephone contacts; as well as, contact the appropriate parties to obtain any needed information, provide timely investigation status updates, explain settlements and/or ultimate claim disposition.
• Timely submit reserve and payment approval requests, as appropriate.
• Identify claims requiring a Reservation of Rights and refer for management approval.
• Formulate and execute appropriate ADR strategy in compliance with statutory guidelines.
• Check e-mails and messages daily.
• Respond to all calls, emails, and questions daily.
• Apply advanced negotiation skills to effectuate resolution of disputed claims with insureds or their legal representative.
• Coordinate appraisal process , maintain communication necessary to ensure appraisal process is moving forward in timely fashion.
• Draft denial letters for management approval.
• Identify and refer claims with subrogation potential to the subrogation department.
• Identify and refer cases with potential NICB fraud indicators.
• Virtually investigate and resolve claims, as appropriate, with the use of video technology.
• Close all files as appropriate in a timely and complete manner.
• Serve as mentor and/or trainer, as needed, to junior adjusters.
• Strictly adhere to Best Practices and operational guidelines, as well as all statutory requirements.
• Interfaces with company clients, carrier , adjusters, or covered parties.
• Communicates with agents regarding status of claim.
• Completes and/or reviews, approves, or elevates reservation of rights letters, payment explanation correspondence, denial letters, or partial denial letters, as applicable.
• Resolves disputes regarding claims resolution.
• Responsible for reopening and re-evaluating claim, as necessary.
• Participates in litigation when applicable.

Senior Commercial Claims Examiner

Manager

• Exemplify professional and ethical behavior
• Assist in the development, maintenance and training of policies and procedures in the Litigation, Claims, Subrogation and Administrative units
• Function as a resource to the Claims Department
• Identify training and development needs and participate in the development, maintenance and facilitation of related training
• Create, develop and deliver training utilizing various written and verbal methods and materials
• Create and maintain letters, forms and templates as needed
• Promote consistency of claim handling
• Evaluate the effectiveness of training programs and provide recommendations for improvement
• Schedule training and administer ongoing training and orientation classes
• Provide feedback to Claims Leadership
• Maintain knowledge and compliance of company procedures, claim related statutes and insurance regulations and other legal requirements
• Assist with Quality Assurance file audits if needed
• Maintain a high level of customer service for internal and external clients/partners
• Contribute to the goals and objectives of the Team and the organization
• Perform special projects and other responsibilities as assigned by Claims Leadership

Claims Trainer Manager

Billing Specialist

• Process payments received via check (lockbox and remote deposit), credit card, and ACH/ eCheck
• Reconcile daily collections and troubleshoot identified discrepancies
• Review disbursements per defined procedures and established authority limits
• Assist Underwriting with escalated billing issues
• Manage multiple shared Outlook mailboxes dedicated to servicing internal and external customers on matters related to invoicing, payment, or commission
• Review and take needed action on various activities upon assignment in BillingCenter
• Handle returned payments and credit card chargebacks
• Administer the ACH commission process
• Conduct routine user acceptance testing
• Participate in projects impacting department or company initiatives, as needed
• Perform routine administrative tasks
• Responsibilities subject to change

Business Development Manager

Senior Commercial Claims Examiner

Claims Trainer Manager

Billing Associate