Account Manager
Informa
Lead Account Manager
Freshworks
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
Tech Stack
ITSM
About the role
- As a Lead - Account Manager at Freshworks, you’ll be responsible for driving sales into existing defined accounts in the UK and Ireland region.
- Your accounts will all have strategic importance to the growth of the region.
- You will collaborate with teams across Freshworks to manage all aspects of the sales process including business development, lead management, qualification, evaluation, and closing.
- You will advocate multiple Freshworks product lines and as a brand ambassador, you will champion our innovative Software-as-a-Service products to make organisations more productive, efficient and customer-oriented.
- Along with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying, and closing opportunities.
- Develop and manage your sales pipeline, by assessing and moving many activities simultaneously.
- Grow, manage and track customer contact and install base within your accounts.
- Act as a guide and strategic partner to your accounts by becoming intimately knowledgeable about their key business challenges.
- Partner closely with Customer Success Managers on your accounts to focus on both retention and growth of customer portfolio.
- Leverage insight and product adoption knowledge shared by CSMs to target growth opportunities in your accounts.
- Use resources effectively, including MRE, SDR, Pre-Sales, Support, Project Managers and Product Marketing Managers to meet your sales goals.
- Provide regular reporting of pipeline and forecasting.
- Keep abreast of competition, competitive issues and products.
- Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care.
- Travel to customer locations in support of sales efforts as and when required.
Requirements
- Minimum 5 years of sales experience; preferably in an Account Manager role in a high-velocity software sales environment.
- Domain knowledge in the field of SaaS, CSM, CRM or ITSM is advantageous
- You have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue
- Showed consistent overachievement of sales goals in a large geographic territory selling a technical product
- Highly driven individual with an execution focus, a strong sense of urgency and a belief in the Freshworks mission
- Able to go beyond relationship management
- Customer-oriented, extraordinary communication skills, eagerness to learn with consultancy skills in order to understand our customers and how to best support them
- Willing to go the extra mile with a strong work ethic; self-directed and resourceful
- Fluency in English is required
Benefits
- Company funded Private Medical Insurance (PMI)
- Company funded Medical Cash Plan
- Company funded Life Assurance, Income Protection & Critical Illness insurances
- Qualifying workplace pension scheme with company contribution of up to 6%
- Learning & Reading budget of up to £1,000 per year
- Fitness budget of £30 per month
- Cycle-to-work scheme
- Enhanced Maternity Leave
- 25 days annual Paid-Time-Off (PTO)
- Company funded lunch for days in office
- Company Funded Employee Assistance Program (EAP) for both you and your family
- Long Service Awards
- Discounted Tax Support Services
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales experienceaccount managementbusiness developmentlead managementqualificationevaluationclosingsales pipeline managementforecasting
Soft skills
customer-orientedextraordinary communication skillseagerness to learnconsultancy skillsstrong work ethicself-directedresourcefulexecution focussense of urgency
