Customer Success Manager
ServiceCore
Junior Account Manager
Fresha
full-time
Posted on:
Location Type: Office
Location: Sydney • 🇦🇺 Australia
Visit company websiteJob Level
Junior
About the role
- Report to the Head of Account Management and work with Partners, Sales and Onboarding teams
- Build long-term relationships with Partners and drive retention and monetisation of the Fresha platform
- Partner engagement: meet KPIs on monetization, retention, and revenue growth by proactively engaging with and educating Partners on the value of the Fresha platform
- Revenue optimization: analyse reports and execute plans to upsell and increase monetized revenue from existing accounts
- Ensure strong Partner Experience by building meaningful relationships via face-to-face and video meetings
- Administer a consistent contact strategy across your portfolio to keep Partners engaged and reduce churn
Requirements
- Demonstrable experience in effectively managing and driving commercial growth in large account bases, ideally in the SaaS industry
- 1-2 years experience in outbound business development or as a revenue generating account manager
- Shown to be commercially motivated with an ability to adapt and achieve targets
- Self-starter and proactive approach
- Comfortable working in a fast-paced and changing environment
- Experience selling into Small businesses a plus
- Excellent communication and listening skills
- Excellent time management and planning skills
- Innovative - Creative thinking and problem-solving mindset
- Passion and potential valued; encouraged to apply even if you don't meet every listed requirement
Benefits
- Inclusive workforce — At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
- Accessibility support during interview and once you join — If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
- Dog-friendly office (Sydney office: Level 2, 364 Kent Street, Sydney NSW 2000)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementbusiness developmentrevenue optimizationKPI analysisSaaS
Soft skills
relationship buildingcommunicationlisteningtime managementplanningproblem-solvingcreativityself-starterproactiveadaptability
