Senior Customer Success Manager
chatlyn
SMTP
Senior Customer Success Manager
Storyclash
full-time
Posted on:
Location: 🇦🇹 Austria
Visit company websiteSalary
💰 €45,000 per year
Job Level
Senior
About the role
- Serve as the central point of contact for existing customers, maintaining and improving relationships
- Proactively understand customer issues, needs and goals to ensure long-term engagement
- Act as product expert: provide smooth onboardings and consult customers on optimal use of the software
- Identify and seize upselling opportunities early, contributing to sales growth through customer development
- Act as the voice of the customer, providing strategic input to the product roadmap and liaising with internal departments
- Collaborate cross-functionally with Sales, Product and Engineering to ensure customer success and retention
Requirements
- Strong people skills, communication talent, and a solution-oriented mindset
- 3+ years of professional experience in customer success (ideally in a B2B SaaS company)
- Strong business acumen and experience articulating value in a way that aligns with customer goals and KPIs
- Proactive in setting and managing expectations with customers, ensuring alignment on goals, timelines and responsibilities
- Comfortable managing change and navigating complex org structures
- Familiarity with Martech, Digital Marketing or Influencer Marketing environments is a plus
- Strong systems and process orientation, confident using tools like Hubspot etc.
- Analytical mindset with excellent attention to detail and problem-solving skills
- Strong written and verbal communication skills
- Comfortable working cross-functionally and wearing multiple hats
- Self-starter who thrives in a fast-paced, evolving environment