Senior Customer Success Manager

chatlyn

full-time

Posted on: 10/10/2025

Location Type: Hybrid

Location: Wien • 🇦🇹 Austria

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💰 €55,000 per year

Senior

SMTP

About the role

You will become an expert in customer communication and messaging platforms
You will be responsible for an assigned international client portfolio and support our new and existing customers in making optimal use of all desired features of chatlyn
You will conduct training sessions and advisory meetings on how to use the chatlyn software
You will identify optimization opportunities and support our customers in the correct use of the software even after the onboarding phase
You will be responsible for the success and satisfaction of your customer portfolio across all phases of the customer lifecycle.

You are a highly communicative personality with a confident presence and enjoy talking to and advising people
You have several years of professional experience in direct B2B account/customer support
Industry experience in SaaS, messaging, consulting, or IT is an advantage
You are technically inclined: IMAP, SMTP, JSON & API calls are familiar to you and you can explain and apply them
You have excellent German and English skills, both written and spoken.

Benefits

Competitive salary: We know that pay matters, especially when you’re great at what you do.
30 days of vacation: Although working hours are flexible, real time off is important. Take it!
Public transport or scooter included: The subway station is right outside our door — it makes sense to have a transport pass to use public transit.
Great office: Near Schottentor at the Freyung; Wutzler, table tennis, Italian espresso machine, drinks and snacks included!
In-office cooking: We often cook together — from pasta and casseroles to Palatschinken (Austrian pancakes) and goulash.

Tip: use these terms in your resume and cover letter to boost ATS matches.

IMAPSMTPJSONAPI calls

communicationadvisingcustomer supportconfident presencecustomer satisfaction