Storyclash

Customer Success Manager

• Serve as the central point of contact for existing customers, maintaining and improving relationships
• Proactively understand customer issues, needs and goals to ensure long-term engagement
• Act as product expert: provide smooth onboardings and consult customers on optimal use of the software
• Identify and seize upselling opportunities early, contributing to sales growth through customer development
• Act as the voice of the customer, providing strategic input to the product roadmap and liaising with internal departments
• Collaborate cross-functionally with Sales, Product and Engineering to ensure customer success and retention

Senior Customer Success Manager