About the role
- Reporting directly to the Account Manager Team Lead and accountable for building relationships and driving monetisation of the Fresha platform
- Meet key performance indicators on monetisation and revenue growth by proactively engaging with and educating Partners on the value of Fresha
- Proactively introduce, educate and convert Partners onto Fresha’s payments solution
- Optimise listing content and availability competitiveness on the marketplace to maximise conversions
- Serve as a dedicated advisor for a pool of Partner accounts, advising on product selection and assisting on product adoption journey
- Ensure a strong Partner Experience through video meetings and effective communication of Fresha features and benefits
- Build internal relationships with Sales and Onboarding teams to ensure smooth transition and handover of Partners
- Collaborate with Product teams to provide product feedback to help enhance future releases
- Use consultative sales techniques to understand customer needs and upsell and cross-sell the Fresha Platform
- Work autonomously in a fast-paced, changing environment and make an impact
Requirements
- 3+ Years experience in effectively delivering commercial outcomes from a previous Account Management role
- Demonstrated ability to effectively close deals, negotiate, and convert opportunities
- Shown to be commercially motivated with an ability to adapt and achieve targets
- Proven experience in using and analysing data and reporting effectively to improve commercial outcomes
- Naturally proactive and inquisitive, with a desire to consistently learn and improve
- Previous experience in an outbound call environment or a related sales position preferred
- Excellent and proven written, verbal and presentation skills
- Creative thinking and problem-solving mindset
- Relationship Building - hunter and relationship builder
- Team player comfortable assisting the team when required
- Self-starter with a proactive approach
- Italian-speaking (role title indicates Italian Speaking)
- (Added bonus) Fluency in English and Italian
- (Added bonus) Experience within the beauty and wellness industry
- Inclusive workforce
- Fair consideration for employment
- Non-discrimination based on legally protected characteristics
- Accessibility support during interview and after joining
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementdata analysisconsultative salesnegotiationdeal closingcommercial outcomesproduct adoptionupsellingcross-sellingperformance indicators
Soft skills
relationship buildingcommunicationcreative thinkingproblem-solvingteam playerself-starterproactiveadaptabilityinquisitivepresentation skills