Integrated Digital Collections Manager
ICF
JavaScriptPython
Medical Debt Collections Representative
Fresenius Medical Care
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Idaho, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $25 per hour
Job Level
Junior
About the role
- Perform collection follow up with patients on delinquent and/or non-delinquent accounts
- Assist patients in the resolution of outstanding payments from past due accounts
- Identify problem accounts and escalate as appropriate
- Update the patient record to identify actions taken on the account
- Achieve monthly department collection goal
- Maintain minimum production standards
- Achieve quality assurance scores that meet department requirements
- Work within company attendance guidelines
- Provide excellent customer service during all interactions
- Perform all responsibilities in compliance with company policies and procedures
- Comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations
Requirements
- High School Diploma required
- 1 - 2 years' related experience
- Ability to multitask within multiple channels of technology
- General computer skills with working knowledge of word processing, spreadsheet, and email applications
- Detail oriented with good analytical and organizational skills
- Good interpersonal skills with the ability to work cohesively within a team environment
- Excellent oral and written communication skills
Benefits
- Competitive Salary
- Monthly Commission Bonus Program
- Excellent Benefits
- Potential for Advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collection follow upresolution of outstanding paymentsproblem account identificationpatient record updatingquality assurancemultitaskinganalytical skillsorganizational skills
Soft skills
customer serviceinterpersonal skillsteamworkoral communicationwritten communicationattention to detail
Certifications
High School Diploma
