Freestar

Support Engineer

• Report to the Associate Director, Support Engineering and troubleshoot, optimize, and improve live ads on publishers’ websites.
• Lead the troubleshooting and adjustment of live ads on new and existing publisher websites, writing unique JavaScript and CSS solutions where needed.
• Serve as a proactive contributor and problem solver within the operations team, maintaining composure in high-stakes situations.
• Act as a Subject Matter Expert, managing complex projects from start to finish with minimal supervision and keeping the team informed.
• Function as a key communication point, interacting with internal teams and external clients to resolve issues and drive solutions.
• Take full ownership of projects and new publisher onboarding, ensuring completion and alignment with objectives.

Senior Publisher Support Engineer

• Troubleshoot and adjust live ads on new publisher websites
• For existing clients, review ads and look for ways to improve and optimize code; read and provide feedback on JavaScript and CSS
• Act as a Subject Matter Expert: regularly manage projects and keep the team abreast of industry movement in your assigned subject
• Report to the Associate Director, Support Engineering and maintain composure during high-pressure "fire drills"

Publisher Support Engineer

Analyst

• Identify, analyze, and interpret trends in complex data sets to maximize publisher yield.
• Extract and analyze bidstream and auction data to surface trends, anomalies, and optimization opportunities. Provide recommended changes to enhance bidding dynamics and yield outcomes.
• Develop and maintain analytic monitoring and alerting systems for yield management, ensuring rapid identification and diagnosis of revenue-affecting issues and performance drops.
• Produce data-driven summaries and actionable insights for internal teams and executives, ensuring technical accuracy and clear communication for a range of technical and non-technical stakeholders.
• Support Yield Managers and Publishers in implementing data-driven best practices and monetization strategies.
• Monitor macro and micro trends, providing proactive alerting on network or site-level issues and tracking key KPIs (ie fill rate, eCPM, revenue, latency, viewability).
• Investigate and respond to technical or operational issues to maximize yield without compromising user experience, site speed, or ad quality.
• Build and maintain AB testing frameworks, reporting, and result interpretation.
• Perform root cause analysis for data or ad-serving problems; provide technical QA for new publisher onboarding, AB tests, product launches, and engineering initiatives.
• Act as a subject matter expert for Freestar data capabilities. Support data integrity projects.
• Project manage yield and data initiatives from planning through successful implementation, ensuring clarity, accountability, and effective communication. Collaborate cross-functionally with Business Intelligence, Product, Engineering, Customer Success, Business Development, and Demand.
• Stay up-to-date on industry trends and emerging yield opportunities; recommend and pilot innovative monetization solutions.

Senior Publisher Support Engineer

Publisher Support Engineer

Yield Analyst- Ad Tech experience required!