Freestar

Sales

• Execute sales strategy and drive revenue growth.
• Analyze market trends, customer needs, and competitive landscape to identify new opportunities and adjust strategies as needed.
• Build and maintain strong relationships with key clients, partners, and stakeholders.
• Oversee major accounts and negotiate high-value contracts.
• Act as an expert for Freestar products and industry trends.
• Prepare briefings, RFPs, case studies, and other GTM materials.
• Review potential deals for pricing, strategy and profitability.
• Continually optimize the sales process; creating scripts, email templates, decks, and reusable demo agendas.
• Work closely with other departments to ensure a cohesive approach to achieving company objectives.
• Represent the company at industry events, conferences, and networking functions.
• Handle delicate situations that have been escalated and require a high level of skill and temperament to defuse and resolve.

Vice President, Publisher Sales

Vice President

• Own the strategy for upsell and cross-sell initiatives across the publisher base.
• Partner with Yield Management and Engineering to architect proactive yield strategies.
• Utilize industry data to benchmark supply quality and performance.
• Establish rigorous operational standards to identify "at-risk" publishers early.
• Drive a new standard for technical proficiency across the team.
• Serve as the final point of escalation for delicate or high-stakes publisher situations.
• Direct the work of VPs, Directors, and Associate Directors, providing mentorship and guidance.
• Define and refine swimlanes in collaboration with Publisher Support, Onboarding, Demand, Yield, and Engineering teams.
• Regularly travel to meet with enterprise-level publishers.

SVP, Customer Success

Customer Success Manager

• Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success.
• Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts.
• Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth.
• Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance.
• Partner with the Support and Yield teams as necessary for escalations.
• Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needs.
• Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients.
• Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goals.
• Maintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goals.
• Develop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolution.

Customer Success Manager – Ad Tech Experience Required

Manager

• Troubleshooting issues on publishers’ websites
• Enabling features or products
• Assisting in trafficking direct ad campaigns
• Communicating with various departments
• Increasing revenue for publishers

Publisher Support Manager

Executive Assistant

• Research prospective Tier 1 publishers and prepare concise briefing materials for the EVP ahead of all external calls.
• Coordinate complex scheduling between executive leadership and Comscore Top 250 stakeholders.
• Manage and execute post-meeting communications, ensuring no deal stalls due to administrative friction.
• Collaborate with the Marketing and Product teams to ensure pitch decks and collateral are tailored for named accounts.
• Maintain meticulous records in the CRM, tracking the movement of executive-led deals through the pipeline.

Vice President, Publisher Sales

SVP, Customer Success

Customer Success Manager – Ad Tech Experience Required

Publisher Support Manager

Executive Assistant, Publisher Strategy