SVP, Customer Success

Freestar

Strategic SVP of Customer Success leading post-sales organization at Freestar. Driving revenue growth and minimizing churn through sophisticated yield management in a remote-first environment.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own the strategy for upsell and cross-sell initiatives across the publisher base.
Partner with Yield Management and Engineering to architect proactive yield strategies.
Utilize industry data to benchmark supply quality and performance.
Establish rigorous operational standards to identify "at-risk" publishers early.
Drive a new standard for technical proficiency across the team.
Serve as the final point of escalation for delicate or high-stakes publisher situations.
Direct the work of VPs, Directors, and Associate Directors, providing mentorship and guidance.
Define and refine swimlanes in collaboration with Publisher Support, Onboarding, Demand, Yield, and Engineering teams.
Regularly travel to meet with enterprise-level publishers.

Requirements

What you’ll need

7–10 years of experience as a Head of Customer Success or in a senior executive leadership role, preferably within an ad tech company.
Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), ad serving mechanics (Google Ad Manager), and Supply Path Optimization (SPO).
Proven track record of developing and executing yield optimization strategies that drive measurable financial uplift for publishers.
Demonstrated experience managing a multi-tiered leadership team and scaling technical organizations.
Ability to simplify complex technical concepts for non-technical stakeholders while maintaining the ability to diagnose issues across web and mobile app environments.
Exceptional verbal and written communication skills with the professional maturity to put high-stakes publishers and internal teams at ease.

Benefits

Comp & perks

Full-time, salaried executive position with a comprehensive benefits package.
The opportunity to lead a high-impact team supporting some of the top publishers in the world.
A remote-first environment that values ownership, collaboration, and a "publisher-first" mindset.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

yield optimization strategiesprogrammatic advertisingheader biddingPrebid.jsad serving mechanicsGoogle Ad ManagerSupply Path Optimizationtechnical proficiencydiagnosing issuesmulti-tiered leadership

Soft Skills

mentorshipguidancecommunication skillssimplifying complex conceptsprofessional maturitystakeholder managementteam collaborationoperational standardsproblem-solvingrelationship management