Customer Success Manager – Ad Tech Experience Required

Freestar

Customer Success Manager acting as a technical advisor in Ad Tech to drive publisher success. Collaborating with premium publishers and optimizing ad performance in a fully remote environment.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own your publisher relationships end-to-end, beginning at onboarding through long-term growth and retention, acting as the single accountable lead for the account’s success.
Serve as the primary technical point of contact and strategic advisor for a portfolio of premium and enterprise-level publisher accounts.
Proactively monitor and analyze publisher ad performance, identifying and implementing technical optimizations to drive revenue growth.
Independently perform high-level analysis to determine the root cause of technical issues affecting ad delivery and performance.
Partner with the Support and Yield teams as necessary for escalations.
Liaise daily with internal teams, including Support, Yield, Audience Strategy, Business Development, and Product, to escalate complex issues and advocate for publishers’ needs.
Act as an expert on Freestar’s product suite and the broader programmatic ecosystem, providing technical guidance and best practices to clients.
Educate publishers on new technologies and product features, and assist in upselling technical solutions that align with their business goals.
Maintain a deep understanding of each publisher's technical nuances, business KPIs, and long-term goals.
Develop and maintain strong relationships with our publishers’ technical teams, building trust through expert consultation and rapid issue resolution.

Requirements

What you’ll need

3-5 years of success in a Technical Account Management, Customer Success, or Ad Ops role within the Ad Tech ecosystem.
Advanced, hands-on knowledge of Google Ad Manager and Google Analytics.
Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), wrapper solutions, and ad serving principles.
Familiarity with web technologies, including HTML, CSS, and JavaScript, and experience using browser developer tools for high-level debugging and issue identification.
Experience with CRM, project management, and support tools (e.g., HubSpot, Jira, Zendesk, Trello).
Advanced Excel skills (Pivot Tables, VLOOKUPs, etc.) and experience interpreting complex performance dashboards.

Benefits

Comp & perks

Full-Time, Salaried Position
Fully remote company with collaborative asynchronous teamwork
Mentorship, continuing education, and professional development opportunities
The opportunity to drive success alongside some of the top publishers in the world

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Google Ad ManagerGoogle Analyticsheader biddingPrebid.jsHTMLCSSJavaScriptExcelPivot TablesVLOOKUP

Soft Skills

relationship managementtechnical consultationproblem-solvingcommunicationadvocacyanalysiscollaborationtrust buildingeducationupselling