FreedomCare

Home Care Sales Specialist I

FreedomCare

full-time

Posted on:

Origin:  • 🇺🇸 United States • Missouri

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Salary

💰 $18 - $22 per hour

Job Level

Junior

About the role

  • Engage potential patients and caregivers seeking information about Consumer Directed Services (CDS) and FreedomCare
  • Reach out to and respond to inbound information requests from phone, social media, website, and other channels
  • Nurture interested individuals into signing up with FreedomCare and reengage leads needing additional outreach
  • Collect and validate current information needed to begin the intake process for interested patients
  • Build sustainable relationships and take extra steps to engage customers and improve their experience
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow up on previous conversations and meet personal/team qualitative and quantitative targets
  • Seize opportunities to improve the customer experience when they arise

Requirements

  • 1+ Year of proven sales experience
  • Ability to multitask, set priorities and manage time effectively
  • Familiarity with CRM systems and practices
  • Strong phone and verbal communication skills along with active listening
  • Customer focus and adaptability to different personality type
  • Genuine care for customer’s interests
  • Optimistic and upbeat
  • Self-motivating, independent, and entrepreneurial spirit
  • Focused and persistent
  • Analytical and empathetic
  • Data driven and goal oriented
  • Nice-to-have: Experience in insurance or healthcare in a high-volume or call center environment
  • Able to work a hybrid schedule and be in-office at least twice per week (Kansas City, Springfield, or St. Charles, MO)