Freedom Mortgage

Analyst

• Complete QC reviews of finalized loss analysis to safeguard Freedom’s assets and ensure compliance with insurer requirements
• Manage incoming volumes ensuring even distribution to team members
• Present regulatory changes to team leadership and provide assessment of team impacts
• First level escalation point for team case issues and rebut insurer curtailments for all government insured filed claims, including conveyance, claims for advances, loss mitigation and non-conveyance claims
• Quality Control review for completed loss analysis reviews including supplemental claims to reduce loss exposure and ensure Freedom recovers all government insurance benefits
• Design and prepare reporting to team leadership on volumes, analyst portfolio flows and SLA compliance
• Assist in compiling claims data for government claims audits, in addition reviewing auditor’s findings and providing rebuttal responses
• Oversee monthly write offs of remaining balances once all claims and supplemental funds received on an account
• Act as a subject matter expert to the Loss Analysis department to ensure compliance on all claims filings
• Assist team leadership in designing and testing new technology solutions
• Correspond with vendors and site employees
• Act as a point of contact/liaison, ensuring that policies and procedures relating to invoicing and remittance are followed, including compliance with federal laws and regulations

Senior Analyst, Loss Analysis

Administration

• Administrating the daily functions of the Special Loans Portfolio including SCRA, ARM, Buydowns, Balloons, and Partial Release loans
• Reviews and processes requests for SCRA initial and continued eligibility
• Review and validate ARM data on servicing platform for accuracy
• Completes daily, weekly, monthly ARM indexes
• Review initial request for partial release and act as a liaison between the customer and internal counsel
• Perform loan level maintenance as needed on special loan functions
• Provide exceptional customer service to both internal and external customers

Administrator, Special Loans – Partial Release

Claims Specialist

• Responsible for filing all FHA Part B claims and non-conveyance claims including CWCOT, SFLS, and Loss Mitigation claims
• Follow up on all claim payments and title package submission to HUD
• Monitor attorney firms to ensure timely submission of title packages
• File all Part B expense claims within insurer/investor timeframes
• Work to resolve exceptions on suspended claim funds
• Monitor daily reports and queues
• Keep Manager informed of trends and issues related to FHA claims
• Schedule work effectively to reduce costs
• Comply with instructions provided by Manager accurately and timely
• Maintain regular and punctual attendance

FHA Claims Specialist

Director

• Support transaction management activities across Freedom’s Exchange platforms, including MSR acquisition and onboarding.
• Assist in defining data requirements and mapping configurations for integration into Freedom owned systems and approved vendor platforms.
• Partner with senior leaders to support the integration of client facing Exchange functionality into broader servicing and operational workflows.
• Identify and implement process improvements to enhance loan boarding efficiency across multiple systems.
• Serve as a key functional resource for Freedom’s legacy Exchange transaction management portal and underlying workflows.
• Support the design, testing, and implementation of system enhancements in partnership with technology teams and vendors.
• Assist with servicing oversight and servicing transfer support for Freedom’s MSR investment funds.
• Support the delivery and expansion of Freedom’s subservicing client management capabilities.
• Contribute to the development of tools, reporting, and processes to improve servicing oversight and client interactions.
• Act as a business partner to internal teams and third party providers to support system integrations and technical initiatives.
• Help translate business requirements into functional specifications and adoption plans.
• Provide user support and guidance to ensure effective and consistent system utilization.
• Perform data validation activities related to servicing transfers, ensuring accuracy, completeness, and compliance with established standards.
• Support OCR, API, and automation initiatives aimed at improving data accuracy and reducing operational dependency on vendors.
• Support investor portfolio management activities through data analysis and operational reporting.
• Assist with buyer data modeling efforts and ongoing refinement of data management practices.
• Develop and maintain operational and investor reporting related to servicing transfers, boarding activities, and MSR transactions.
• Analyze servicing and transaction data to identify trends, exceptions, reconciliation issues, and operational risks.
• Support business users with ad hoc reporting, data validation, and production support activities.
• Partner with technology teams to validate Snowflake, SQL, API, and file-based data integrations.
• Assist in monitoring data quality, reconciliation controls, and operational reporting accuracy across servicing platforms.
• Perform other duties and projects as assigned.

Director, MSR Technology – Transactions

• Responsible for reviewing, analyzing and processing an assigned portfolio of accounts in pre-foreclosure status.
• Ensure the Foreclosure process is completed accurately in adherence to mandatory state and investor timelines by acting as a liaison between the various areas in default and outside counsel.
• Provide management with status updates and prepare a variety of complex reports to ensure compliance with all agency, investor and insurer guidelines.
• Responsible for ensuring compliance with directives, both verbal and electronic, from regulatory agencies, CFPB, GSE’s, investors and insurers for Default Services functional work groups.
• Review daily reports to ensure investor and Freedom Mortgage guidelines are met timely with respect to breach letters, foreclosure hold statuses, etc. to prevent fines & reduce errors found during investor audits.
• Review essential processes around FHA population including but not limited to HUD First Action Deadlines, Face 2 Face letters, Door Knock orders, breach letter and state required notice oversight.
• Lead and execute special projects for the department.
• Analyze & manage FCL timeline performance to ensure that no more than 10% of monthly case-load is past standard.
• Maintain Default Referral workflow inside of TEMPO.
• Load eligible loans in TEMPO for Default Referral Specialist to work.
• Conduct LoanServ testing for Project Design plans and provide feedback to IT Department.
• Create and send referral packages to Foreclosure counsel based on investor, insurer and Freedom Mortgage guidelines.
• Ensure that all cases in which Freedom Mortgage has exposure are escalated to management & In-house legal.
• Work closely with other default personnel (collections, loss mitigation, and REO) to ensure a seamless transition for loan accounts which move from one area of responsibility to another, for cross training purposes, and to assist other areas due to changes in workload and staffing.
• Follow up on all Foreclosure required actions monthly to ensure investor guidelines and monthly status requirements are met to prevent fines & reduce errors found during investor audits.
• Review of various current reports and assistance with identification of new reports, including ensuring department SLAs are met.
• Establish and foster a work culture at all levels within the operation which is positive, collaborative, respectful, optimistic, and capable of driving long term operational sustainability.
• Prepare files for internal and external audits including miscellaneous research, filing and mailing.
• Maintain regular and punctual attendance.

Analyst, Default Referral III

Program Manager

• The Program Manager, Disaster Recovery plans, coordinates, and executes IT disaster recovery exercises, and manages disaster recovery-related projects to ensure the timely delivery of quality solutions.
• This individual will provide leadership, vision, and direction to key business and technology initiatives by integrating processes, systems, and information to fulfill the program’s objectives.
• Work directly with Business Partners, IT, infrastructure, application, cybersecurity, risk, and other subject matter experts to define disaster recovery objectives, scope, exercise plans, dependencies, and execution strategy.
• Serve as the project manager for disaster recovery-related projects across the company, coordinating cross-functional teams, managing project plans, tracking dependencies, risks, issues, and deliverables, and ensuring successful execution of disaster recovery objectives.
• Schedule, coordinate, and facilitate disaster recovery exercises, including defining exercise scope, confirming participant readiness, documenting results, tracking remediation actions, and ensuring lessons learned are incorporated into future recovery planning.
• Provide after-hours support during actual disaster recovery events or business disruptions, including nights and weekends, as needed to coordinate recovery activities and support timely restoration efforts.
• Direct assigned programs throughout the project life cycle, aligning project resources to achieve goals, and ensuring established timelines are met.
• Measure and monitor disaster recovery project progress, exercise readiness, risks, issues, and remediation status to ensure deliverables are completed on time, within budget, and within scope of recovery objectives.
• Lead project owners across disaster recovery workstreams, including internal technology teams and vendor partners, to ensure recovery objectives, timelines, dependencies, and deliverables are being met.
• Develop and provide status updates on disaster recovery projects, exercise readiness, results, remediation, and risks to project members, stakeholders, and executive management.
• Negotiate project plans, time frames, and trade-offs with Business Partners, and apprise management of impact to project while appropriately balancing project scope, schedule, budget, quality, and risks.
• Develop, analyze, and manage multiple project plans and appropriate documentation.
• Coordinate with Business Partners, Business Analysts, Developers, Quality Analysts, infrastructure teams, application teams, cybersecurity, and Vendors to identify requirements, dependencies, recovery impacts, and areas of business and system risk.
• Follow applicable IT Software Development Life Cycle, change management, risk management, and disaster recovery governance policies and procedures.
• Lead development and/or review of project budgets and resource estimates.
• Work with leadership to improve project disciplines across the organization.
• May involve supervisory duties of other IT project leaders and/or project coordinators.
• Occasional travel may be required to support disaster recovery testing, planning activities, and corporate meetings.
• Maintain regular and punctual attendance.
• Comply with all company policies and procedures.

Disaster Recovery Program Manager

Business Analyst

• Oversee technology implementation activities impacting business control and operational processes
• Assess operational impacts, control considerations, and workflow changes
• Partner with technology teams to ensure business and control requirements are accurately represented
• Coordinate testing efforts including UAT, regression testing, and control validation
• Develop and execute communication plans supporting technology implementations and operational changes

Business Process Analyst

Learning and Development

• Train Loan Advisors on Freedom Mortgage Corporation’s systems, processes and procedures, sales scripts, compliance requirements, and customer service skills
• Act as the direct supervisor for LAs during training and production
• Lead call reviews and coaching sessions
• Analyze production reports that contain key performance indicators
• Partner with Sales and business leadership to provide ongoing visibility into trainee progress and performance
• Serve as a subject matter expert (SME) to support Learning & Development content creators with the development of training materials
• Help execute Call Center initiatives and training pilots

Corporate Trainer – Sales

Call Center Representative

• Support FMC’s Call Center operations
• Provide exceptional service to customers
• Answering inbound and making outbound calls
• Responding to customer requests within set timeframes
• Delivering an exceptional quality of service
• Providing information and assistance with loan information
• Adhering to schedules and meeting deadlines
• Working as part of a dedicated team
• Building positive relationships with customers
• Maintain regular and punctual attendance