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Administrator, Special Loans – Partial Release
Freedom MortgageAdministrator managing daily functions of the Special Loans Portfolio at Freedom Mortgage. Handling SCRA, ARM, Buydowns, and providing customer service for loan requests.
About the role
Key responsibilities & impact- Administrating the daily functions of the Special Loans Portfolio including SCRA, ARM, Buydowns, Balloons, and Partial Release loans
- Reviews and processes requests for SCRA initial and continued eligibility
- Review and validate ARM data on servicing platform for accuracy
- Completes daily, weekly, monthly ARM indexes
- Review initial request for partial release and act as a liaison between the customer and internal counsel
- Perform loan level maintenance as needed on special loan functions
- Provide exceptional customer service to both internal and external customers
Requirements
What you’ll need- Some College/Associates Degree or equivalent from two-year College or Technical School
- Six (6) months to one (1) year related experience
- Mortgage servicing experience or loan processing/post closing experience preferred
- Knowledge in Microsoft Office, Word, Excel, and Outlook
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Loan ProcessingLoan MaintenanceData Accuracy VerificationARM Index CompletionPartial Release Review
Soft Skills
CommunicationLiaison SkillsCustomer Service