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Freedom Mortgage

Administrator, Special Loans – Partial Release

Freedom Mortgage

Administrator managing daily functions of the Special Loans Portfolio at Freedom Mortgage. Handling SCRA, ARM, Buydowns, and providing customer service for loan requests.

Posted 7/1/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Special Loans Portfolio functions, including SCRA, ARM, and loan processing, while providing exceptional customer service to both internal and external stakeholders.

Highest-signal resume keywords
Special Loans Portfolio ManagementSCRA Eligibility ReviewARM Data ValidationMortgage Servicing ExperienceCustomer Service Excellence

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Loan ProcessingLoan MaintenanceData Accuracy VerificationARM Index CompletionPartial Release Review
Soft Skills
CommunicationLiaison SkillsCustomer Service
Tools & Technologies
Microsoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft Outlook
Industry Keywords
Mortgage ServicingLoan ProcessingPost ClosingSCRAARM

About the role

Key responsibilities & impact
  • Administrating the daily functions of the Special Loans Portfolio including SCRA, ARM, Buydowns, Balloons, and Partial Release loans
  • Reviews and processes requests for SCRA initial and continued eligibility
  • Review and validate ARM data on servicing platform for accuracy
  • Completes daily, weekly, monthly ARM indexes
  • Review initial request for partial release and act as a liaison between the customer and internal counsel
  • Perform loan level maintenance as needed on special loan functions
  • Provide exceptional customer service to both internal and external customers

Requirements

What you’ll need
  • Some College/Associates Degree or equivalent from two-year College or Technical School
  • Six (6) months to one (1) year related experience
  • Mortgage servicing experience or loan processing/post closing experience preferred
  • Knowledge in Microsoft Office, Word, Excel, and Outlook

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Paid time off