Brand Partnerships and Communications Associate
Bespoke Post
Group Account Manager
Freed
full-time
Posted on:
Location Type: Hybrid
Location: New York City • California, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $200,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage and expand Freed’s B2B medical group customer portfolio
- Onboard and train new users and medical groups
- Troubleshoot user issues and address technical questions about features
- Maintain relationships with key champions (clinical directors, CMOs, heads of innovation)
- Introduce new products when fit and timing are right
- Lead set-up and execution of a B2B customer management playbook from onboarding to expansion
- Analyze and identify proactive outreach opportunities to increase product usage
- Identify and close expansion opportunities
- Provide ongoing support across portfolio
Requirements
- 5-8 years of directly relevant experience managing high profile customer accounts
- Established toolkit for delivering exceptional customer service in a fast-paced, low process, entrepreneurial environment
- Core expertise managing medium to large customer accounts with proven expansion track record
- High motivation, self-direction, ownership and accountability
- Ability to handle customer delight and dissatisfaction
- Previous experience in early-stage, high growth companies (nice to have)
- Familiarity with advanced technology and AI-type products and solutions (nice to have)
- Experience working in cross-functional, highly collaborative, asynchronous environments (nice to have)
- Willingness to work from San Francisco or New York office three days a week or relocate if required
Benefits
- Competitive salary and equity in a high-growth company
- Opportunity to make an immediate impact
- Medical, and dental vision provided for US-based employees
- Unlimited PTO
- 401(k) plan to support your long-term financial goals
- Commuter stipend for our San Francisco based employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceself-directionownershipaccountabilityrelationship managementproblem-solvingproactive outreachcollaborationadaptabilitycommunication
