Freed

People Operations

• Own onboarding and pre-boarding end-to-end by ensuring all logistics, systems, and manager plans are in place, tracking Day 1, Week 1, and 30/90-day milestones, and flagging risks early.
• Run recruiting coordination at a high bar by scheduling interviews, managing candidate experience, and partnering with the Head of People and hiring managers to ensure speed, organization, and strong communication throughout the process.
• Drive offboarding execution by managing separation workflows, documentation, and cross-functional coordination with IT, Finance, and managers.
• Operate and improve People systems by maintaining data accuracy across tools (Gusto, Windmill, etc.), supporting payroll and benefits, and identifying opportunities to streamline workflows.
• Manage the SF office and employee experience by overseeing office operations, vendors, events, and ensuring a high-quality in-office and remote experience.
• Support People analytics and reporting by maintaining dashboards (headcount, attrition, onboarding progress), tracking operational metrics, and contributing to monthly People recaps.
• Lead end-to-end planning of team and company off-sites and created meaningful employee experiences through recognition programs, key milestones, and surprise & delight initiatives

People Ops

Sales

• Lead, coach, and develop a team of Account Executives to consistently achieve revenue targets.
• Establish a high-performance culture centered on accountability, execution, continuous improvement, and customer outcomes.
• Conduct regular pipeline reviews, deal inspections, and forecast reviews to improve conversion rates and forecasting accuracy.
• Partner directly with Account Executives on strategic opportunities, executive relationships, and complex negotiations.
• Improve win rates through structured coaching, call reviews, and opportunity management.
• Analyze performance metrics and identify opportunities to increase productivity across the sales organization.
• Recruit, interview, and onboard top sales talent as the team expands.
• Design and refine compensation plans, performance standards, and operating rhythms that support growth.
• Collaborate closely with Marketing, Product, Customer Success, and Leadership to improve the customer journey and accelerate growth.
• Surface market feedback, competitive intelligence, and customer insights that influence company strategy.
• Drive the successful launch and adoption of new products, creating scalable sales strategies and processes from the ground up.
• Establish and continuously improve a high-performing sales operations infrastructure to enable efficiency, visibility, and scale across the sales organization.

Head of New Business, Sales

Performance Marketing

• Own the end-to-end experimentation lifecycle: ideation, hypothesis formation, test design, execution, measurement, and reporting. Build and maintain a structured learning agenda that tracks what we’ve tested, what we’ve learned, and what’s next.
• Identify and evaluate potential new demand generation channels (e.g., paid media, partnerships, community, events, content syndication, direct mail, product-led motions) that could unlock incremental growth beyond our current engines.
• Design and run rapid experiments to validate or invalidate channel hypotheses before Freed commits more significant resources, budget and people. Move fast, fail fast, and document everything.
• Collaborate closely with internal marketing, sales, product, and engineering teams to align experiments with broader go-to-market strategy and ensure learnings flow back to the organization.
• Manage relationships with agency partners and external vendors, directing their efforts toward high-priority experiments and holding them accountable for results.
• Build clear, actionable reporting that translates experiment results into investment recommendations—where to scale, where to iterate, and where to cut.
• Develop frameworks and processes for continuous experimentation that can be repeated and scaled as the team grows.
• Stay on top of emerging channels, tools, and tactics in the B2B and healthcare marketing landscape, bringing fresh ideas to the table consistently.
• Leverage AI tools and automation to accelerate every stage of your work—from research and audience segmentation to creative generation, campaign analysis, and reporting. We're an AI company; we expect you to operate like one.

Demand Generation

Product Designer

• Own the design of key product surfaces, from early exploration through polished, shippable work
• Bring structure to ambiguous problems: define the design strategy before jumping into solutions
• Present your work with clear framing: what problem you're solving, what trade-offs you considered, and what feedback you're looking for
• Partner closely with PM and engineering to navigate constraints and find elegant, simple solutions
• Use AI tools to accelerate prototyping, exploration, and iteration

Account Manager

• You lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion.
• You analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product.
• You identify and successfully close expansion opportunities.
• You provide ongoing support to the user base across your portfolio.

People Ops

Head of New Business, Sales

Demand Generation

Product Designer

Group Account Manager