Freed

Data Analyst

• Guide our teams to make better decisions with data
• Create metrics, dashboards, and experiments that give us a better understanding of our product and clinician behaviors
• Partner with stakeholders to translate their needs into clear analysis and insights
• Collaborate with engineers to improve data models, transparency, and accessibility
• Deliver repeatable, scalable, self-serve solutions instead of one-off deliverables

Product Data Analyst

Manager

• Own the Clinician Support function — leading strategy, operations, and execution for all support activities.
• Manage and develop a growing team of Clinician Support Representatives, fostering a culture of empathy, urgency, and continuous improvement.
• Establish scalable systems and workflows, leveraging AI tools and automation to improve speed, quality, and consistency.
• Represent the clinician voice across the company, ensuring insights from the front lines inform product decisions and roadmap priorities.
• Handle complex, high-priority clinician cases directly, modeling thoughtful, clear, and human-centered communication

Clinician Support Manager

Customer Support

• Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools.
• Identify and own projects that improve clinician experience and product education at scale.
• Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.
• Leverage Freed’s AI Agent to enhance efficiency and maintain a high-quality, human experience.
• Create and refine help content, FAQs, and in-product education resources.

Clinician Support Representative

Account Manager

• Manage and expand Freed’s B2B medical group customer portfolio
• Onboard and train new users and medical groups
• Troubleshoot user issues and address technical questions about features
• Maintain relationships with key champions (clinical directors, CMOs, heads of innovation)
• Introduce new products when fit and timing are right
• Lead set-up and execution of a B2B customer management playbook from onboarding to expansion
• Analyze and identify proactive outreach opportunities to increase product usage
• Identify and close expansion opportunities
• Provide ongoing support across portfolio

Group Account Manager

Recruitment

• Own sourcing for Freed’s most mission-critical roles, defining success profiles and strategies
• Leverage AI tools and platforms to identify top talent, predict engagement, and optimize outreach
• Build and maintain a high-converting pipeline of passive and active candidates
• Create irresistible outreach campaigns that command attention and drive response
• Partner closely with hiring managers and recruiters to align on priorities, role requirements, and market insights
• Track metrics, iterate on sourcing strategies, and continuously optimize for candidate conversion and offer velocity
• Architect talent strategies, leverage AI-powered sourcing and outreach automation, and deliver high-caliber candidates under aggressive timelines
• First-month expectations: Week 1 align with hiring managers; Week 2 deliver 15–20 highly-qualified candidates; Week 3 move 3–5 to hiring manager interviews; Week 4 achieve 1–2 candidates reaching offer stage

Sourcer

People Operations

• Lead, manage and coach the existing Talent Acquisition team and Workplace Manager
• Own and scale Freed’s talent acquisition strategy and engine with the head of talent
• Define, implement and execute compensation, onboarding, promotion, and performance management frameworks
• Build programs that foster employee engagement, culture, and retention
• Partner with leadership on org design, workforce planning, and leadership development
• Ensure compliance with HR, labor, and privacy regulations across U.S. states and support eventual international expansion
• Build the HR tech stack infrastructure and an AI-focused people team to support efficient and scalable people operations
• Oversee the full employee lifecycle (talent acquisition, onboarding, performance management, compensation philosophy, employee engagement, learning & development)
• Report to the VP of Finance & Ops and help scale the company from ~60 to 160+ employees while preserving company culture

Head of People

Product Manager

• Own the end-to-end product lifecycle for key features - from discovery through execution
• Find deep insights from data and clinician research to inform priorities and requirements
• Translate clinician needs into elegant, practical, and simple product solutions
• Partner with engineering, design, and analytics to build and refine features clinicians love
• Lead development of core product features that clinicians rely on every day

Marketing

• Plan, budget, and execute a wide range of offline marketing initiatives including audio/podcasts, television, out-of-home advertising, print ads, and sponsorships.
• Plan and execute events and sponsorships, including industry conferences in partnership with B2B marketing leader.
• Execute targeted direct mail campaigns (brochures, flyers, items, swag).
• Develop and run experiential marketing experiments and creative, cost-effective offline campaigns.
• Work closely with sales, product, and design teams to ensure alignment with business objectives.
• Monitor KPIs, analyze campaign data, and optimize future campaigns.
• Stay informed about offline marketing best practices and technologies.
• Identify and track competitive marketing to understand opportunities for experimentation.

Offline Marketing Manager

Product Designer

• Doctors are overworked, burnt out, and are quitting in masses; Freed combines clinician love with AI to create products that make clinicians happier
• First product: an AI scribe that automates medical documentation
• Since May 2023: acquired 20,000 paying clinicians; generated 70,000 patient notes daily and over 2 million monthly
• Backed by Sequoia Capital and other VCs; expanding product offering (patient-facing assistants, patient insights, EHR integrations)
• Office in San Francisco with a hybrid schedule (teams come together three days a week)
• Role: Lead design for core product areas, own end-to-end user experience, partner with engineering/product/design, and help evolve MVPs into polished, scalable products rooted in clinician needs