Group Account Manager

Freed

Group Account Manager at Freed managing B2B customers while leveraging AI technology for clinician support and engagement.

Posted 6/2/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

You lead the set-up and execution of a B2B customer management playbook, from onboarding to expansion.
You analyze and identify opportunities to proactively reach out to customers to make sure they are getting the most out of our product.
You identify and successfully close expansion opportunities.
You provide ongoing support to the user base across your portfolio.

Requirements

What you’ll need

5-8 years of directly relevant experience managing high profile customer accounts
An established ‘toolkit’ for delivering exceptional customer service, especially in a fast-paced, low process, entrepreneurial environment.
Core expertise in managing medium to large customer accounts, plus a demonstrated track record of expanding those accounts through deliberate, systematic efforts.
High motivation, self direction, and an intrinsic sense of ownership and accountability.
An indefatigable spirit that’s equally capable of handling customer delight and dissatisfaction.

Benefits

Comp & perks

Medical, and dental vision provided for US-based employees
Unlimited PTO
401(k) plan to support your long-term financial goals
Commuter stipend for our San Francisco based employees

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer serviceself directionownershipaccountabilitymotivationhandling customer delighthandling customer dissatisfactionanalytical skillscommunication skillsproblem-solving