Fox Communities Credit Union

Business Analyst

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Providing Tier 1 support to ensure system availability and stability, resolving issues escalated from the IT Support Team
• Analyzing business processes and system requirements, translating business needs to technical solutions
• Assessing applications to identify improvement opportunities that enhance efficiency and reduce operational cost
• Collaborating with broader IT team to recommend and implement technology solutions, optimizing efficiency and operational costs
• Partnering with leadership to recommend solution designs using existing and new technologies in alignment with the company vision
• Analyzing data to identify patterns and solutions to root causes of problems
• Balancing multiple deadlines and prioritizing key deliverables
• Participating in implementation projects in an agile, highly collaborative manner, meeting deadlines while maintaining quality
• Supporting testing and facilitating communication to stakeholders
• Deploying test scripts to refine and maintain software
• Documenting specifications and mapping requirements for workflows, reports, data, and system integrations
• Creating technical documentation to support system configuration and standard operating procedures
• Assisting in preparation of end-user documentation and participating in training as needed

IT Business Analyst I

Analyst

• Assessing the creditworthiness and financial stability of commercial members
• Analyzing financial statements, income statements, balance sheets, cash flow statements, and other financial data
• Evaluating the credit risk of commercial members by assessing factors such as industry trends, market conditions, business performance, and management strength
• Compiling detailed credit proposals outlining the findings of the credit analysis
• Staying informed about industry trends, economic conditions, and regulatory changes
• Working closely with Loan Officer and other stakeholders to gather additional information
• Monitoring the performance of existing credit accounts
• Ensuring compliance with regulatory requirements, internal policies, and risk management guidelines
• Effectively communicating complex financial information and credit recommendations to decision-makers

Senior Credit Analyst

Digital Marketing

• Promoting and upholding the Fox Purpose, Mission, Vision, and Values
• Leading the credit union’s digital marketing strategy focusing on an omni channel experience
• Optimizing digital marketing channels by turning analytics into insights, and insights into action plans to prioritize workload and ensure efficient execution
• Increasing efficiency and improving performance of digital marketing channels for member and prospect engagement, including pilot engagements and advancing into standardized execution
• Onboarding new digital marketing platforms and channels, such as a CRM, to make sure credit union’s digital growth goals are met
• Understanding and optimizing member path to purchase, prioritizing prospect and member acquisition engagements
• Helping capture and implement user experience (UX) design improvements to increase engagement and conversions across all digital marketing channels
• Partnering with external digital marketing vendors to maximize paid and digital advertising efforts
• Staying current on emerging digital marketing and industry trends, advancing the credit union’s digital marketing capabilities
• Defining KPIs for digital marketing channels and campaigns to enable performance monitoring and continuous improvement
• Managing and prioritizing projects for Sr. Digital Marketing Specialist
• Work with marketing leadership to set and optimize digital marketing budget

IT Business Analyst I

Senior Credit Analyst

Digital Marketing Manager