Team Lead – Online Call Center
Neo Group
Call Center Agent, Banking
Foundever
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteSalary
💰 €2,223 per month
Job Level
Mid-LevelSenior
About the role
- Receiving customer calls and emails
- Expert handling of inquiries related to lease and finance contracts, vehicle registration documents (vehicle title) and accident processing
- Finding solutions for inquiries about payments, changes to master data, contract cancellations/withdrawals and powers of attorney
- Processing applications and carefully reviewing incoming documents
- Debt management, contract extensions and leasing matters
- Providing competent advice to create an exceptional customer experience
Requirements
- Some prior professional experience in customer service or the automotive industry
- Vocational training in a commercial/administrative field (if applicable)
- Fluent German, spoken and written (C2 level)
- Very good PC skills and proficiency in Microsoft Office
- Enjoyment of communication and telephone-based work
- Enthusiasm for working from home and using the latest technologies
Benefits
- Career changers are warmly welcome!
- Individual work environment tailored to your preferences thanks to 100% remote work
- Digital, paid onboarding and company-provided hardware
- Team events: Even while remote you won’t be alone — participate in virtual team events and stay connected
- Exclusive employee perks: shopping discounts, bike leasing, maximum employer contributions to savings plans (vermögenswirksame Leistungen), company pension plan, prepaid voucher card with regular top-ups
- Health & wellbeing programs: global wellness program, dedicated fitness app, discounts at Wellhub, and more
- Internal career opportunities: 84% of our promotions and 93% of our leadership roles are filled internally
- International advancement opportunities through global German-speaking projects
- Save time & protect the environment: no commute means more time for other activities and lower CO2 emissions
- 27–31 vacation days (depending on length of service) plus special leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedebt managementcontract managementdocument processinginquiry resolutionlease managementfinance contractsvehicle registrationaccident processingmaster data management
Soft skills
communicationproblem-solvingcustomer experienceadaptabilityteamworkattention to detailenthusiasminterpersonal skillstelephone skillsorganizational skills
Certifications
vocational training in commercial field
