Foundever

Call Center Representative

• Handle all telephone and written customer inquiries related to the online payment service
• Document your customer support interactions
• Find solutions for problem cases in collaboration with the caller

Call Center Agent, Online Payment Service

• Professional handling of customer inquiries by phone and email.
• Handling information requests and account openings for all banking products.
• Conducting data verifications.
• Preparing reports and arranging the dispatch of information.
• Updating customer master data and contracts.
• Providing online banking support.
• Providing expert advice to create an exceptional customer experience.

Call Center Agent – Financial Sector

Customer Support

• Supporting our Dutch-speaking customer base by phone, email and chat
• Maintaining our customer database and updating all entries
• Offering individual solutions for each call
• Answering customer inquiries about technical questions (installation) or warranty claims

Customer Service Representative, Dutch

Counselor

• Handling customer calls related to maintenance and servicing of boilers and heat pumps
• Supporting the on-site team at customer locations using remote support tools
• Providing technical advice for gas boilers, gas-fired boilers, and heating systems

Technical Advisor – Service Technician

• Handling customer calls in the payment service area.
• Assisting with questions regarding invoices, returns, and installment payments.
• Updating master data and maintaining our customer database.

Call Center Agent – Payment Service

• Handle customer inquiries via phone and email with expertise
• Process support tickets
• Process address changes and send account statements
• Process powers of attorney and advance directives
• Handle closures of current accounts and SparCards
• Process debit cards and SparCards
• Handle incoming administrative requests
• Provide expert advice to create an exceptional customer experience

Call Center Agent, Finance / Banking

• Kontaktieren von interessierte Kunden unserer Landingpage, welche sich vorher für eine Demoversion unserer Handwerks-Software (für Angebots-, Rechnungserstellung & zur Verwaltung der Projekte auf Baustellen) registriert haben
• Vereinbarung eines 45 minütigen Demo-Termins mit Kunden, in welchen die Software vorgestellt wird
• Bestenfalls anschließende Buchung der Handwerkssoftware für den Kunden

Kaufmännischer Berater, Hybrid

• Receiving customer calls and emails
• Expert handling of inquiries related to lease and finance contracts, vehicle registration documents (vehicle title) and accident processing
• Finding solutions for inquiries about payments, changes to master data, contract cancellations/withdrawals and powers of attorney
• Processing applications and carefully reviewing incoming documents
• Debt management, contract extensions and leasing matters
• Providing competent advice to create an exceptional customer experience

Call Center Agent, Banking

• Contact interested customers from our landing page who previously registered for a demo version of our trades software (for quote and invoice creation and for managing projects on construction sites)
• Schedule a 45-minute demo appointment with customers to present the software
• Ideally, follow up with the customer to convert them to a subscription/purchase of the trades software

Commercial Consultant, Hybrid

• Independent handling of telephone and written customer inquiries regarding spare parts
• Order-taking and order acceptance, returns processing, complaint handling, and processing of warranty cases
• Coordination of the collection service for repairs
• Sending delivery notes, proof of delivery, invoices, and cost estimates

Call Center Agent – m/f/d

• Handling all incoming phone and written customer inquiries related to the online payment service
• Documenting your support actions and advice
• Finding solutions for problem cases in cooperation with the caller

Call Center Agent, PayPal

• Handling all telephone and written customer inquiries related to the online payment service
• Documenting your consultations afterwards
• Finding solutions for problem cases in cooperation with the caller

Call Center Agent, m/f/d

• Telefonische Unterstützung unserer Vodafone-Kunden
• Pflege und Aktualisierung unserer Kundendatenbank
• Dokumentation der Beratung zur Produkt- und Systemverbesserung
• Bearbeitung von technischen Anliegen im Bereich Internet, Telefonie, WLAN (Störungs-Hotline)
• Produktberatung am Ende des Gesprächs
• Mitarbeit im Team im Büro in Bochum mit Möglichkeit auf Hybrid nach Einarbeitung
• Teilnahme an Einstellungstest und Videointerviewprozess während Einstellungsverfahren

Call Center Agent, Technischer Support

• Selbstständige Bearbeitung von telefonischen und schriftlichen Kundenanfragen zu Ersatzteilen
• Auftrags- und Bestellannahme, Retourebearbeitung, Reklamationsbearbeitung und Lösung von Garantiefällen
• Steuerung des Abholservice für Reparaturen
• Versandt von Lieferscheinen, Liefernachweisen, Rechnungen und Kostenvoranschlägen