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Foundever

Technical Support Specialist – Heating Technology, HVAC/Plumbing

Foundever

Technical Support Specialist providing technical assistance and advice on heating installations and systems for customers at Foundever. Collaborating with service technicians and maintaining strong customer relations in a hybrid environment.

Posted 5/3/2026full-timeDessau-Roßlau • 🇩🇪 GermanyMid-LevelSenior💰 €2,600 - €2,800 per monthWebsite

About the role

Key responsibilities & impact
  • Receive customer calls and handle requests related to the maintenance and servicing of gas boilers and heat pumps
  • Support the on-site service team via remote troubleshooting and answer their technical questions
  • Provide technical advice on gas boilers, gas-fired heating systems and heating installations

Requirements

What you’ll need
  • Completed vocational training as an SHK system mechanic, heating installer, ventilation technician, electronics technician, gas and water installer, mechatronics technician or a comparable qualification
  • Professional experience working with heating technology and gas boilers (maintenance and customer service)
  • Fluent in German, both spoken and written (C2 level)
  • Very good PC skills and strong knowledge of Microsoft Office
  • Enjoy communicating and handling telephone-based customer contact
  • Ability to remain calm in stressful situations

Benefits

Comp & perks
  • Modern work environment: bright, ergonomically designed offices and up-to-date technology
  • Work–life balance: clear separation between work and private life, no on-call duty
  • Team spirit: regular events, summer parties and a friendly, supportive atmosphere
  • Attractive extras: employee discounts, bike leasing, company pension plan, voucher card
  • Health & wellbeing: wellness program, fitness app, Wellhub discounts
  • Career opportunities: 84% of our leadership positions are filled internally
  • International exposure: development opportunities on global projects
  • Holidays: 27–31 days (depending on length of service) plus special leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
gas boilersheat pumpsheating technologymaintenancecustomer servicetroubleshootingheating installations
Soft Skills
communicationcalm under pressurecustomer contact
Certifications
SHK system mechanicheating installerventilation technicianelectronics techniciangas and water installermechatronics technician