Foundation

Clinical Data Coordinator

• Enters study data into EMR and CTMS within 3 days of the study visit
• Build and maintain data standards for all clinical trials
• Participate in discussions related to and assist in the creation of Electron Data Capture (EDC) builds for Investigator Initiated Studies (IITs)
• Reviews and resolves queries within 3 days of notification
• Support clinical trial studies from preparation through closeout
• Ensure source documentation and management of clinical study data is in accordance with FDA regulations, ICH/GCP guidelines and ALCOCA + standards
• Perform quality assurance checks to ensure the accuracy of data entry
• Communicates with sponsors to address any protocol issues related to quality of data entry
• Escalates non-compliant data collection and/or submission
• Participates in departmental required meetings and trainings

Senior Clinical Trials Data Coordinator

Insurance

• Verify insurance policy benefit information and obtain authorizations/pre-certifications for clinical trial services
• Review billing grid/budget and compile list of all procedures associated to research
• Verifies hospital and professional insurance policy benefits for clinical trial patients
• Ensure a high level of customer service by being a resource to patients and team members

Insurance Specialist – Clinical Trials

Project Manager

• Responsible for managing one or more Data Services projects with simple to intermediate complexity
• Interacting closely with internal staff and business partners to effectively develop and deliver project solutions
• Ensures adherence to project management processes and best practices as defined by Data Services
• Serves as a primary point-of-contact for assigned projects, managing day-to-day activities and resources
• Administers meetings, learning sessions, and communication with all levels of organization within City of Hope and its contracted vendors
• Completes project deliverables that are timely and meet quality and customer expectations
• Manages project change requests needed to adjust schedule, budget, or scope
• Develops and delivers timely status reports, project metrics or other management reports required by leadership and stakeholders

Project Manager – Change Management

Administration

• Coordinate with all relevant groups to draft, finalize, and gain approval of coverage analyses and budgets while tracking all appropriate data metrics.
• Review coding and charge determinations with PI and study team.
• Enter and/or review financial data in OnCore and initiate the sign-off process of the OnCore calendar/financial console.
• Perform critical assessment of each project to confirm funding source and negotiates consistently as per institutional guidelines.
• Perform detailed analyses of current budgets to establish precedent pricing and better budget development techniques.
• Assess comparable nature of projects by factors such as study phase or disease-type to ensure appropriate costing.
• Analyze new protocols, letters of intent, synopses, etc., received from sponsors, review committees or PI/study teams to determine coverage analysis/budget necessity and/or prioritization in coordination with department leadership.
• Interact with sponsor officials to solve budget issues such as budgetary changes, target patient accrual changes, requests for additional funds, or general cost disputes.
• Compile non-detailed budget estimates via internal estimation tools, as needed and when applicable to sponsor guidelines.
• Work with third-party vendors if detailed estimates are required.
• Carry out periodic reviews of study files to ensure administrative quality, compliance, and consistency across clinical trials.
• Review protocol amendments for any revisions affecting the budget; updates budget as necessary or re-prioritizes for additional development by a third-party vendor.

Senior Budget Administrator

Financial Planning and Analysis

• Build and lead a managed care analytics function, establishing scalable processes, standards, and operating models
• Develop financial models to support payer negotiations, renewals, and pricing strategies
• Produce negotiation-ready insights including reimbursement analysis, revenue impact, and margin sensitivity
• Translate payer strategy into data-driven decisions impacting contracts, service lines, and network strategy
• Analyze value-based care performance, bundled payments, and total cost of care models
• Partner cross-functionally to ensure data accuracy, governance, and actionable reporting
• Deliver executive-level dashboards and reporting to guide enterprise decision-making
• Support live negotiations with real-time modeling and financial scenarios
• Identify underperformance, denial trends, and contract compliance risks
• Drive improvements in payer strategy, reimbursement structures, and financial outcomes

Managed Care Financial Analytics Director

Director

• Lead commercial assessments for a broad portfolio of innovations, including therapeutics, diagnostics, and emerging technologies
• Evaluate market opportunity, competitive positioning, clinical value, and commercialization potential
• Develop go/no-go recommendations to guide licensing, partnerships, and venture creation decisions
• Build comprehensive business cases including market sizing, revenue potential, and risk-adjusted scenarios
• Conduct competitive benchmarking, deal analysis, and valuation assessments
• Partner with scientific founders and advisors to shape new company concepts and development strategies
• Identify key gaps across data, regulatory, IP, and commercialization readiness
• Create executive-ready materials including investment memos, pitch decks, and diligence packages
• Collaborate cross-functionally with business development, IP, finance, legal, and research teams
• Support development of standardized frameworks, templates, and assessment methodologies.

Senior Director, Commercial Assessment, Venture Business Cases

• Lead development of market intelligence and competitive landscape assessments across key therapeutic and technology areas
• Evaluate market size, growth trends, unmet need, and commercialization dynamics to inform strategic decisions
• Develop competitive insights across biotech, pharma, academic institutions, and emerging technology players
• Monitor external trends including partnerships, M&A, venture funding, and pipeline developments
• Build analytical models including TAM/SAM/SOM, revenue forecasts, and opportunity assessments
• Create executive-ready presentations, dashboards, and strategic market insights
• Partner with cross-functional stakeholders to evaluate commercial potential and institutional fit
• Identify strategic whitespace opportunities for new capabilities, partnerships, or ventures
• Support development of business cases aligned to research and commercialization priorities
• Establish scalable frameworks, templates, and processes for market intelligence and strategy

Senior Director, Commercial Strategy – Market Intelligence

Chief of Staff

• Partner closely with the Chief Commercialization Officer as a strategic advisor across the commercial organization
• Drive execution of strategic priorities and transformation initiatives
• Coordinate cross-functional efforts across business development, licensing, partnerships, and venture activities
• Lead complex, enterprise-wide projects involving multiple stakeholders
• Develop executive-level presentations, board materials, and strategic communications
• Establish and manage operating rhythms, governance processes, and leadership forums
• Track KPIs, milestones, and organizational performance metrics to ensure accountability
• Identify operational gaps, risks, and opportunities, and drive solutions proactively
• Serve as a key liaison across leadership, scientific stakeholders, and external partners
• Support organizational design, process optimization, and scaling initiatives

Chief of Staff, Commercialization

Business Development Rep

• Lead enterprise-wide business development and strategic partnership strategy aligned to commercialization and growth priorities
• Source, evaluate, structure, and execute high-value transactions including licensing, partnerships, and venture financings
• Serve as a senior relationship leader with pharma, biotech, venture capital, and strategic partners
• Partner with scientific and clinical leaders to shape commercialization and development strategies
• Build and scale a high-performing Business Development organization
• Identify and execute new revenue opportunities across institutional capabilities and assets
• Represent City of Hope at industry conferences, investor forums, and key strategic engagements
• Establish operating models, KPIs, and pipeline management processes to drive performance
• Advise executive leadership on market trends, partnerships, and long-term growth strategy

Chief Business Development Officer

Data Scientist

• Partner with revenue cycle, finance, and operational leaders to drive data-informed decision making across billing, coding, and collections
• Analyze large datasets from EHR, billing, claims, and financial systems to identify revenue leakage and optimization opportunities
• Develop and deploy predictive models to improve denials management, cash collections, and reimbursement outcomes
• Design and implement pilots to test and optimize revenue cycle strategies in real-time environments
• Build dashboards and visualizations to monitor KPIs such as AR days, denial rates, and net revenue performance
• Translate complex data findings into actionable insights for operational and executive stakeholders
• Identify trends and patterns related to payer performance, coding accuracy, and claim adjudication
• Lead analytics projects that support revenue cycle transformation and process improvement initiatives
• Collaborate cross-functionally with IT and clinical teams to enhance data quality and reporting capabilities

Data Scientist, Revenue Cycle

• Collaborate with clinical, administrative, and technical teams to support data-driven decision making
• Query and analyze large datasets across multiple systems
• Develop and deploy machine learning and predictive models
• Design and implement pilots to validate and optimize models in real-time environments
• Create data visualizations, technical documentation, and executive-ready presentations
• Translate complex data findings into actionable insights for non-technical stakeholders
• Manage projects involving complex datasets and cross-functional teams
• Independently execute analytical work from hypothesis through final deliverables
• Identify patterns and trends to support innovation in care delivery and operations

QA Automation Engineer

• Design, develop, test, and deploy intelligent automation solutions using automation, workflow orchestration, and AI frameworks, to streamline healthcare operations (e.g., revenue cycle, supply chain, patient access, clinical administration).
• Integrate automation solutions with EHRs, clinical systems, data platforms, and enterprise applications while ensuring secure handling of PHI/PII in compliance with HIPAA and organizational policies.
• Contribute technical expertise to requirements sessions; clarify requirements; implement changes and ensure alignment with internal policies
• Monitor, support, and optimize production automations; troubleshoot issues, implement enhancements, and ensure high availability and performance.
• Collaborate with Data Scientists and ML Engineers to integrate machine learning, advanced analytics, or custom AI agents into workflows as required by the business case.
• Proactively identify opportunities for integrating existing COH AI platforms (e.g., HopeLLM)
• Contribute to automation standards, best practices, documentation, reusable components, and knowledge sharing across the automation and healthcare technology community.

Intelligent Automation Developer

Clinical Research

• Serve as a primary point of contact for clinical trial patients and families, providing guidance, education, and ongoing support
• Introduce patients to available programs, services and resources.
• Help navigate the care continuum
• Assess patient and family needs, identify potential barriers, coordinate solutions to support treatment adherence
• Act as a liaison between research, clinical teams, and support departments to improve the overall care experience
• Provide proactive follow-up, including post-treatment check-ins and appointment reminders for at-risk patients.
• Assist with scheduling coordination and ensure efficient, patient-centered care planning
• Document patient interactions and maintain accurate records

Clinical Research Program Navigator

Procurement

• Develop and execute comprehensive category strategies that optimize cost, quality, service levels, and supplier performance
• Lead complex RFx processes, supplier selection, negotiations, and contract execution across assigned categories
• Analyze spend, financial, and operational data to identify sourcing opportunities, risks, and total cost of ownership improvements
• Build and maintain strong supplier partnerships, including performance management through SLAs and KPIs
• Facilitate cross‑functional collaboration to drive sourcing alignment and adoption across the organization
• Present data‑driven business cases and sourcing strategies to key stakeholders and leadership
• Lead continuous improvement initiatives within strategic sourcing to enhance efficiency and value
• Support supplier diversity initiatives and promote ethical, compliant procurement practices

Senior Category Manager – Capital and Medical Equipment

Artificial Intelligence

• Develop new medical image reconstruction/post-processing techniques using conventional and deep-learning based approaches.
• Troubleshoot procedures if experiment results are unexpected or unsatisfactory.
• Recommend alternative procedures.
• Independently evaluate research data and initiate alternative approaches to improve the quality of results by providing input to overall research design.
• Contribute to the preparation of manuscripts by describing methods and specialized techniques, presenting collected results.