Foundation

Auditor

• Conduct audits systemwide to determine organizational integrity within the Hospital Compliance Program.
• Review hospital and provider-based site practices and procedures.
• Evaluate systems, charge capture, and hospital billing including detection and correction of documentation, coding, and billing errors and/or medical necessity of services billed.
• Distill and summarize complex audit findings into digestible education and action items for stakeholders.
• Prepare written reports of audit findings and recommendations and presents to appropriate stakeholders.

Hospital Compliance Auditor

Compliance

• Perform internal and external audits and reviews conducted by or through the Compliance Office.
• Gathers, reviews, and analyzes data required for such audits and reviews.
• Support ongoing auditing and monitoring activities related to provider compliance.
• Use judgment to identify potentially serious concerns and ensure timely escalation.
• Support and maintain provider compliance related tools such as provider database and audit tracker.
• Data entry management with speed and accuracy.
• Assist with projects involving data management using database and EPIC reporting tools.
• Maintain current knowledge of application of federal and state laws and regulations.

Compliance Analyst

Analyst

• Collaborate with all levels of staff to support end-user and institutional reporting needs across clinical research applications and Enterprise Data Warehouse.
• Develop, implement, and maintain the process for entering summary level accrual information in OnCore and manage the data integrity.
• Responsible for the submission of all NCI supported interventional trial accruals to the NCI CTRP and ClinicalTrials.gov.

Research Data & Report Analyst – Clinical Trials Reporting

Financial Planning and Analysis

• Support the operational and administrative functions of the PFS department
• Serve as a liaison between staff, leadership, and other departments
• Assist in monitoring workflows, training staff, and supporting performance metrics
• Coordinate daily work assignments and monitor productivity and quality metrics
• Serve as point of contact for escalated issues related to billing, collections, payment posting, and patient inquiries
• Assist in onboarding new staff and establishing system access
• Prepare and distribute reports related to key performance indicators (KPIs)
• Provide administrative support for audits, quality assurance reviews, and compliance initiatives

Patient Financial Service Coordinator

• Provide leadership for all financial planning cycles for the enterprise
• Design and lead execution of effective and efficient planning processes including Balance sheet, P&L, Cash and Capital
• Ability to construct plans and related narratives (not just numerical budgets)
• Assess areas of opportunity, in line with strategy and vision and design planning analysis to explore appropriately
• Develop tools and frameworks that support identification of pragmatic planning/gap closing solutions underpinned by quantitative analysis
• Excellent communication skills to bring across insights as well as instructions in both written (memo) and graphical format (charts, graphs)
• Collaborate with Enterprise Finance in various enterprise processes and policies (research, clinical, philanthropy, etc.)
• Collaborate directly with the Strategy Vertical on key strategy initiatives that have a long-term impact
• Participate in the identification and development of objectives, goals, and strategy relative to the finance function as well as the enterprise
• Be a leader in the finance organization, focused on translating complex strategic issues into meaningful and actionable insights
• Engage with senior executives, including CEO LG members, in identification and resolution of complex strategic questions
• Balance the big picture (strategic thinking) with attention to detail and high levels of accuracy in working with numbers
• Work closely and effectively with a diverse constituency, including faculty, administrators, and potential external stakeholders
• Develop and engage the Financial planning team, ensuring development opportunities and personal and professional growth of junior team members

System Executive Director, Financial Planning & Analysis

Administration

• Serve as the senior administrative leader of a complex clinical department
• Work closely with the Department Chair and other institutional leaders to guide strategic direction and oversee operations
• Facilitate departmental goals, communication, and engagement, while managing relationships across the organization
• Drive strategic initiatives and operational improvements
• Act as the Chair’s delegate
• Oversee Human Resources, Financial Management, Research and Academic Leadership, Support Services, Facilities and Space Management, Strategic Planning, Clinical Operations and Recruitment, Physician Accountability, and Legal Oversight.

Director, Hematology Department Administrator

• Performs regular and proactive audits to monitor compliance with privacy policies
• Responsible for responding to privacy-related inquiries, investigations, and improvement activities
• Assists in reviewing and responding to various privacy-related audits
• Develops and presents compliance training related to patient privacy
• Supports auditing and monitoring activities related to privacy matters

Privacy Analyst

Director

• Strategize and lead the development of a comprehensive analytics roadmap for the revenue cycle
• Design and deliver dashboards, reports, and predictive models that inform enterprise decision-making
• Collaborate with leaders to define KPIs and align analytics with operational and compliance goals
• Ensure data integrity through governance and standardization across platforms
• Translate complex data into clear, actionable insights for executive stakeholders
• Support technology transformation by integrating analytics into new systems and platforms

Director, Revenue Cycle Intelligence & Insights

• Responsible for performing pre-registration functions and obtaining authorizations from insurance carriers
• Utilize telecommunications and computer information systems to pre-register patients and verify information
• Coordinate authorization requests for complex managed care patients
• Communicate with physicians and patients and serve as an information resource
• Perform activities required for financial clearance for all patient types
• Maintain current records on managed care patients and keep case managers updated
• Ensure a high level of customer service by greeting and being a resource to patients and visitors
• Manage multiple priorities in an organized manner and maintain composure under pressure
• Perform quality assurance and other departmental duties as assigned

Financial Clearance Specialist

Data Engineer

• Provide architectural leadership for technology solutions, data architectures, data warehouse, cloud and infrastructure initiatives
• Design and develop high volume data ingestion components and ETL solutions to collect data from various internal and external sources to support all clinical operations and research strategic priorities
• Recommend data governance processes, security standards, and models that will provide architectural guidelines to support the development initiatives
• Participate in strategic and tactical planning and design sessions and conduct “whiteboard” sessions with data delivery, services, data engineering, architects, operations and development team
• Ensures data quality and controls are in place to support various data ingestion inflows and outflows processes
• Manage and use tools in the cloud data warehouse development and deployment such as ETL tools, data quality and cleansing tools, query/reporting tools, monitoring, , transformation, etc.
• Administer the overall data warehouse and cloud infrastructure strategy, architectures and security, definition of data models, all data marts, evaluation of infrastructure components, software, performance and data applications design
• Drive decision-making processes to align with business priorities and objectives related to key architecture solutions
• Research emerging technology trends, new models, vendor solutions and market opportunities to identify potential industry disruptors that could help COH achieve it’s strategic vision; including the need for developing data ingestion and computational modelling of new and emerging data types such as patient generated data, images, genomics, documents, and unstructured text.
• Other duties as assigned

Director, Data Architecture

• Support a vast portfolio of City of Hope therapeutic investigator-initiated studies
• Build electronic Case Report Forms (eCRFs) in alignment with research protocol requiring EDC support
• Design, develop, validate, and maintain applications used to capture eCRF data within Forte EDC
• Provide programming of validation checks and custom functions on eCRFs to improve data quality
• Develop specifications for standard edit checks, data listings and reports as needed
• Provide end user support; communicate with participating sites on data related tasks

Senior Electronic Data Capture Analyst

• Oversee Patient Billing, Collections, Customer Services, Refunds/Credit Balance, and Payment Posting
• Provide leadership and direction in the revenue cycle to meet key metrics for days in A/R, cash collections, A/R aging and net AR performance
• Collaborate with Revenue Cycle peers to accomplish the goals, objectives and strategic plan established for Revenue Cycle
• Create a culture of collaboration within the Revenue Cycle to improve effective and timely multi-directional communications
• Implement new technology to meet current and future business needs
• Provide data and feedback to Revenue Cycle Optimization team to reduce denials and improve organizational efficiency

Director, Payer Revenue Management

Business Operations

• Type, edit, and manage complex documents, correspondence, and confidential materials
• Coordinate faculty calendars, schedule meetings, make travel arrangements, and process reimbursements
• Screen calls and visitors, distribute mail, and support onboarding tasks like lab coats, IDs, visas, and emergency contact lists
• Facilitate daily lab operations, order supplies, reconcile purchases, and ensures task completion across departments
• Handle facilities requests, shipping needs, capital equipment orders, and maintain equipment inventories
• Prepare documents and assist with grant applications and progress reports
• Support faculty with departmental activities, adjunct collaborations, seminars, training programs, and special events

Senior Administrative Support – Research Business Operations

Affiliate Manager

• Develop advanced dashboards and analytics tools to support revenue cycle strategy and performance
• Partner with operational leaders to define KPIs and deliver insights that drive financial outcomes
• Lead predictive modeling efforts for forecasting, reimbursement optimization, and payer analysis
• Ensure data integrity and governance across platforms and workflows
• Mentor junior analysts and contribute to team development
• Support system implementations and data integration for new platforms

Senior Revenue Cycle Strategy Partner

Threat Intelligence Specialist

• Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses.
• Position Summary The Lead Revenue Cycle BI Strategist serves as a senior analytics expert and thought partner within the Revenue Cycle Intelligence team. This role is responsible for designing, developing, and delivering advanced business intelligence solutions that drive operational excellence, financial performance, and strategic decision-making. The Strategist translates complex data into actionable insights, collaborates with cross-functional teams, and supports enterprise initiatives through predictive modeling, visualization, and performance analytics.
• Responsibilities Design and develop advanced dashboards, reports, and analytic tools to monitor and improve revenue cycle performance and strategy. Partner with operational leaders to define KPIs, identify trends, and deliver actionable insights that enhance financial outcomes. Lead data exploration and predictive modeling initiatives to support forecasting, reimbursement optimization, and payer analysis. Ensure accuracy, governance, and consistency of data across reporting platforms and analytics workflows. Mentor and support junior analysts by sharing expertise, fostering development, and providing technical guidance. Collaborate on system implementations, upgrades, and the integration of new data sources into reporting structures.

Lead Revenue Cycle Intelligence Analyst

• Join the transformative team at City of Hope, changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses.
• Provide day-to-day oversight of the Emerging Opportunities & Ventures portfolio, identifying opportunities for expansion, margin growth, and synergies.
• Evaluate opportunities through comprehensive market, competitive, and risk analysis, supported by business and financial modeling.
• Develop financial models, structure deals, and optimize capital allocation for proposed business development initiatives.
• Guide portfolio companies from business case to integration and commercialization.
• Build and manage venture teams, fostering entrepreneurial culture with governance standards.
• Identify strategic partnerships to accelerate growth, preparing and overseeing the development of business plans.
• Establish KPIs, report on performance trends, and recommend strategic adjustments.

Executive Director, Emerging Opportunities

• Design and deliver advanced business intelligence solutions transforming complex data into actionable insights
• Develop advanced dashboards and analytics tools to support revenue cycle strategy and performance
• Partner with operational leaders to define KPIs and deliver insights that drive financial outcomes
• Lead predictive modeling efforts for forecasting, reimbursement optimization, and payer analysis
• Ensure data integrity and governance across platforms and workflows
• Mentor junior analysts and contribute to team development
• Support system implementations and data integration for new platforms
• Collaborate with cross-functional teams and support enterprise initiatives to improve financial performance and patient experience