Foundation

Director

• Join the transformative team at City of Hope where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses.
• The Director, Managed Care will plan and execute managed care contracting activities and develop payer strategy to promote patient access.
• Directly oversee all aspects of the day-to-day operations of the Managed Care team and department for COH within an assigned state/market.
• Manage relationships with state-level payer relationships, performance management, and contract compliance.
• Align payer operational strategy with enterprise growth initiatives.
• Identify revenue lift opportunities through improved operational enforcement of contracts.
• Provide recommendations and collaborate with internal stakeholders to monitor contract performance and renegotiate as needed.
• Monitor, evaluate and negotiate new and existing contractual arrangements to conclusion for the City of Hope enterprise.

Director, Managed Care

Administration

• Coordinate and oversee the contract management of clinical trials.
• Manage, review, and negotiate contracts with entities sponsoring clinical research.
• Develop mutually beneficial relationships with sponsors.
• Work with the Office of General Counsel to develop and negotiate contractual language.
• Provide administrative management support to Principal Investigators and their research teams.
• Develop new data systems and tools for electronic administration of clinical trials.

Senior Contract Administrator

Artificial Intelligence

• Define, execute, and scale City of Hope’s enterprise AI and digital product strategy.
• Lead through Directors, Senior Managers, and Managers, accountable for outcomes across departments.
• Transform legacy workflows into intelligent, AI orchestrated experiences through modern agent design.
• Guide responsible adoption of foundation models and hybrid AI architectures for regulated healthcare.
• Oversee the full lifecycle from ideation, experimentation through deployment, optimization, and retirement.
• Establish enterprise KPIs/OKRs to measure impact like patient outcomes and operational efficiency.

Executive Director – Technology & AI Products, Healthcare

Data Scientist

• Lead the development of data-driven clinical decision support tools through predictive analytics to optimize clinical care processes.
• Partner with department leaders and clinical end users to understand and prioritize the pain points.
• Collaborate with administrative leaders, clinicians, and IT specialists to support data strategy and execution.
• Lead decision support data science team in developing high quality, robust and reliable algorithms.
• Plan, resource, strategize and manage clinical decision support projects.
• Query and analyze large datasets from multiple systems.
• Evaluate methodologies and data sources for the best approach to solve data science problems.
• Design and implement machine learning algorithms for predictive models.
• Produce technical documentation and data visualizations to present project progress and results.

Lead Data Scientist

Business Analyst

• Administer all financial accounts including updating account resolutions and signatories, opening and closing of accounts, daily balance reconciliation, bank account analysis, cash management reporting and daily cash reconciliation.
• Maintain rapport with and represent the organization in its relations with banks and financial institutions, primarily in day-to-day matters such as daily problem resolution.
• Assist Manager, Cash & Investment Operations in evaluation of new banking products and services as needed, working collaboratively with the Corporate Accounting team (including GL, AP and AR).
• Analyze the organization’s cash position on a daily basis.
• Monitor cash flow to ensure established operating liquidity targets are met.
• Provide short-term cash flow forecasts for the purposes of managing cash and liquidity.
• Process wires and account transfer transactions for all City of Hope bank accounts.
• Execute all approved investment transactions and facilitate fund transfers.
• Serve as business subject matter expert (SME) for PeopleSoft Cash Management, Banking & Financial Gateway Modules, including bank reconciliations, cash position reporting, cash settlements and sweeps, and reporting.
• Work in collaboration with Accounting organization to ensure completion of tasks and resolution of issues, including but not limited to month-end close responsibilities.
• Respond to internal clients’ request for merchant accounts, and processing new account applications.
• Act as liaison between all City of Hope departments and affiliated organizations that process credit card transactions and the merchant banks.
• Maintain a Master List of merchant accounts.
• Reviews monthly merchant statements with an eye towards reducing costs and prepare merchant credit cards volume reports.
• Update standard operating procedures and business process documentation for cash management function.
• Maintain records for bank accounts and related activities to ensure proper records are maintained for internal and external audit purposes.
• Provide training to staff who serves as “back-up” for cash management function.
• Serve as back up for processing stock donations, including transfer and liquidation of stock, maintenance of brokerage accounts and relationships, and reporting and communication with donors.

Cash Management Analyst

Clinical Research

• Serve as a primary point of contact for clinical trial patients and families, providing guidance, education, and ongoing support
• Introduce patients to available programs, services and resources.
• Help navigate the care continuum
• Assess patient and family needs, identify potential barriers, coordinate solutions to support treatment adherence
• Act as a liaison between research, clinical teams, and support departments to improve the overall care experience
• Provide proactive follow-up, including post-treatment check-ins and appointment reminders for at-risk patients.
• Assist with scheduling coordination and ensure efficient, patient-centered care planning
• Document patient interactions and maintain accurate records

Clinical Research Program Navigator

Project Manager

• The Senior Project Manager is responsible for leading multiple projects and initiatives, including strategic initiatives, continuous improvement initiatives, and general efficiency projects.
• This role serves as a senior individual contributor on the Performance Excellence team.
• Supports the business unit(s) in all phases of the Project Life Cycle including intake, scoping, business case development, stakeholder alignment, execution, change management, and post-implementation support.
• Ensures all projects are properly defined, approved, planned, documented, resourced, scheduled, monitored, and completed in alignment with organizational priorities.
• Develops future-state workflows, standard work, and performance expectations.

Senior Project Manager – Healthcare

Analyst

• Support a vast portfolio of City of Hope therapeutic investigator-initiated studies that require data capture in a robust database.
• Work directly with study teams (Principal Investigators, Statisticians, Study Coordinators, etc) to understand specific workflows and requirements and build electronic Case Report Forms (eCRFs).
• Design, develop, validate, and maintain applications used to capture eCRF data within Forte EDC.
• Provide programming of validation checks and custom functions on eCRFs to improve data quality.
• Develop specifications for standard edit checks, data listings and reports as needed.
• Work closely with research software developers / programmers to ensure that validations within Forte EDC meet study team needs.
• Create documentation related to requirements, user testing, findings, etc.
• Provide end user support; communicate with participating sites on data related tasks.
• Maintain familiarity with Bug / Issue Tracking tools to keep apprised of issues related to EDC software.
• Maintain familiarity with EDC-related industry Standard Operating Procedures (SOPs), Good Clinical Practices (GCPs), and International Conference on Harmonization (ICH) guidelines.
• Provide guidance and training to other analysts and assist other department staff members as necessary.
• Maintain effective communication with study teams related to protocol status and amendments that affect eCRFs.
• Perform impact analysis and risk assessment on all proposed application changes.
• Troubleshoot system errors.
• Maintain documentation of all programs and applications.
• Support research, evaluation and development of departmental initiatives and new technologies/innovations to improve processes.

Senior Electronic Data Capture Analyst

Compliance

• Function as a liaison with all team members and promote an understanding of export compliance and research security issues, laws, regulations, and consequences of non-compliance.
• Triage, investigate and respond to export control and research security related inquiries, concerns, and complaints.
• Conduct export control review and screening of visas and international contracts, grants, travel requests, and outside activities.
• Provide consultation and guidance to faculty/team members during the processing of various international compliance reviews.
• Act as a resource for research security compliance and export controls related inquiries, including receipt, evaluation and follow up.

Compliance Analyst, Research Compliance

• Conduct regulatory and clinical trials audits /reviews in accordance with appropriate standards, metrics, established research compliance plan(s) and prescribed institutional policies.
• Prepare research compliance reports providing supporting evidence and recommendations regarding identified research compliance deficiencies or gaps.
• Ensure findings and recommendations are adequately documented and audit work is performed according to appropriate auditing standards and policies.
• Develop and reviews audit reports to support audit conclusions and provides summary of consulting engagements with regard to achieving understandability of audit issues and recommendations by all levels of management and the board.
• Assist in investigations of alleged breaches of policy, misconduct, or other acts of research non-compliance to determine the cause, extent of risk and mechanisms for prevention.
• Handle multiple concurrent requests from stakeholders requiring multiple and/or simultaneous deadlines as well as managing audits between peak periods.
• Attends and participates in audit meetings.

Senior Compliance Analyst, Research Compliance

• Processing new and renewal contract requests in compliance with company policies and procedures.
• Reviewing contractual documentation to determine whether it meets established criteria for legal review.
• Working directly with vendors to resolve deficiencies and ensure alignment with legal and policy requirements.
• Maintaining strong system proficiency and performing accurate data entry and management within ERP systems, DocuSign, and Ntracts.
• Creating complete contract packages for execution and verifying appropriate signing authorities.
• Conducting contract reviews and complex data analysis to support reporting and decision-making.
• Serving as a key liaison among various internal stakeholders to facilitate efficient contract execution and process alignment.
• Supporting business process management initiatives.

• Function as the enterprise authority on payer operational governance, coordinating cross-functional teams to ensure payer compliance, dispute resolution, and performance improvement.
• Ensure contract terms are operationalized effectively, payer obligations are enforced, financial targets are met, and performance deficiencies are escalated and resolved.
• Lead market-level managed care leadership across California and CAP markets and establish enterprise standards for payer performance oversight, contract enforcement, and managed care operational excellence.
• Provide strategic direction through Directors and Senior Managers across multiple states.

Executive Director, Payer Relations

• Develop payer and pricing strategy in collaboration with organizational leaders.
• Evaluate the performance of each contract, determine negotiation timeline for negotiations and prioritize new contract provisions to be included in contracts.
• Enhance relationships with payers.
• Understand needs and future strategies of payer partners regarding products, pricing and new technology.
• Identify and establish new payer relationships to support community expansion and business development.
• Negotiate payer agreement financial terms and language terms to increase reimbursement and enhance patient access to City of Hope National Medical Center, City of Hope Medical Foundation and City of Hope’s clinical practice network.
• Lead COH payer contracting team for the enterprise including Patient Financial Services, Revenue Cycle, Legal and outside legal counsel to resolve contract disputes or large payment issues with payers.
• Collaborate with VP of Revenue Cycle on strategies for improving billing and collections with payers

Executive Director – Strategic Contracting

QA Engineer

• Generate QA reports and quality metrics from clinical trial systems (e.g., OnCore, Medidata RAVE, CTSU, SpecTrak) to identify trends, discrepancies, and operational insights.
• Prepare clear reports for research leadership to evaluate staff adherence to SOPs, workflows, and regulatory requirements.
• Review clinical trial data to assess compliance with FDA regulations, ICH-GCP guidelines, sponsor requirements, and institutional policies.
• Identify and escalate quality issues, data gaps, compliance risks, and process inefficiencies while recommending corrective action plans.
• Collaborate with study teams and leadership to improve quality operations, support audit readiness, and enhance clinical trial oversight.

Clinical Trials QA Specialist

Executive Assistant

• Provide high-level administrative support to the Chief Managed Care Officer, managing complex calendars, appointments, and travel arrangements.
• Serve as a liaison between executive leadership, internal teams, and external stakeholders.
• Coordinate meetings, including scheduling, preparation of materials, and documentation of meeting minutes and follow-up actions.
• Manage and prioritize incoming communications, including emails, phone calls, and requests for meetings.
• Draft and prepare correspondence, reports, presentations, and other documents for executive review.
• Compile, summarize, and analyze data to support executive reporting and decision-making.
• Support special projects and initiatives within the Managed Care department.
• Maintain confidential files and sensitive information with the highest level of discretion.
• Ensure smooth day-to-day administrative operations and proactively anticipate executive support needs.