Formfactor

Operations

• Lead, mentor, and develop a high‑performing team of business analysts and systems admins supporting semiconductor‑specific sales processes, systems, and analytics.
• Define and execute a long‑term sales operations strategy that supports design wins to revenue conversion, channel performance, and global account growth.
• Drive continuous improvement across sales workflows, forecasting accuracy, pipeline management, and performance reporting.
• Own the design, implementation, and optimization of sales tools and technologies (e.g., Salesforce, CPQ, demand‑planning integrations, analytics platforms).
• Partner closely with IT to evaluate and implement emerging technologies—including AI‑driven automation, predictive analytics, and workflow intelligence—to increase sales productivity and operational efficiency.
• Oversee the LMS, ensuring it delivers high‑quality, role‑specific training for internal sales teams and external distributors.
• Establish clear approval workflows and pricing guardrails that balance competitiveness with margin protection.

Director, Sales Operations