Foresite Cybersecurity

Helpdesk Technician – Tier I / Tier II Support

Foresite Cybersecurity

full-time

Posted on:

Location Type: Hybrid

Location: Overland Park • Kansas • United States

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Job Level

Junior

Tech Stack

ITSMMacOSSCSS

About the role

  • Act as the primary point of contact for Tier 1 and Tier 2 support, resolving hardware, software, and network issues with a focus on empathy and efficiency.
  • Manage the ITSM ticket lifecycle from intake to resolution, ensuring all requests meet defined SLAs while maintaining meticulous documentation.
  • Troubleshoot a diverse tech stack including Windows/macOS, mobile devices, network connectivity, and peripherals (printers/conference room AV).
  • Provide seamless support whether the user is sitting right next to you or working across the country.
  • Execute standardized onboarding workflows, provisioning accounts, assigning role-based permissions, and deploying hardware to give new hires a world-class start.
  • Manage the offboarding process with precision—deactivating accounts, recovering assets, and ensuring data security protocols are strictly followed.

Requirements

  • 1-3 years of experience in IT Support, Helpdesk or Technical Support
  • Strong troubleshooting and diagnostic skills
  • Experience supporting Windows, macOS, and mobile devices
  • Familiarity with SasS-based IT environments
  • Strong "customer-first" mindset with the ability to provide status updates that are proactive, transparent, and jargon-free.
  • Strong time-management skills with the ability to prioritize tasks based on their potential impact on business continuity and department-wide productivity.
  • Comfortable providing one-on-one "desk-side" coaching to employees on new software or hardware.
  • Ability to work in-office at least 3 days per week and as needed.
Benefits
  • Robust medical insurance options to keep you and your family healthy.
  • We fully provide employer-paid Dental coverage, as well as Short-Term (STD) and Long-Term Disability (LTD).
  • You’ll start with 3 weeks of paid vacation, plus additional sick leave and paid company holidays to ensure you have time to recharge.
  • Access to world-class training and mentorship.
  • Help protect global clients using the latest AI-enhanced security tools and GCP native technologies.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT SupportHelpdeskTechnical Supporttroubleshootingdiagnostic skillsWindowsmacOSmobile devicesSaaSdata security
Soft Skills
empathyefficiencycustomer-first mindsetproactive communicationtransparencytime-managementprioritizationcoachingdocumentationattention to detail