Foresite Cybersecurity

IT Support

• Act as the primary point of contact for Tier 1 and Tier 2 support, resolving hardware, software, and network issues with a focus on empathy and efficiency.
• Manage the ITSM ticket lifecycle from intake to resolution, ensuring all requests meet defined SLAs while maintaining meticulous documentation.
• Troubleshoot a diverse tech stack including Windows/macOS, mobile devices, network connectivity, and peripherals (printers/conference room AV).
• Provide seamless support whether the user is sitting right next to you or working across the country.
• Execute standardized onboarding workflows, provisioning accounts, assigning role-based permissions, and deploying hardware to give new hires a world-class start.
• Manage the offboarding process with precision—deactivating accounts, recovering assets, and ensuring data security protocols are strictly followed.

Helpdesk Technician – Tier I / Tier II Support