Service Delivery Manager
Ford Motor Company
ServiceNow
Senior Manager, Transformation Workstreams
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Dearborn • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Reporting to the EVDD Strategic Operations Leader, you will lead a small team of highly-skilled, self-motivated, experienced and networked individuals, serving as the architects between strategy and ongoing operations to facilitate continuous improvement.
- This group will function like a SWAT team, with the task of conducting rapid assessments, defining approaches to address gaps, and implementing streamlined strategies and processes to address operational gaps throughout the organization – combining highly skilled project management work with creative process improvement and problem solving.
- Identify key workstreams and initiatives in EVDD to address operational gaps and efficiency opportunities
- Evaluate complex situations and make rapid assessments using available data
- Design solutions that solve for multiple variables with maximum efficiency
- Engage and assemble cross-functional teams within EVDD and cross-skill teams as required (Industrial Systems, Finance, Purchasing, Manufacturing, etc.)
- Drive robust communication to ensure team alignment
- Combines highly skilled project management work with creative process improvement and problem solving
- Develop strategic and innovative cross-functional solutions to identify lasting improvements inclusive of robust tracking and measurement methodologies
- Design critical KPIs and monitor ongoing efficiency and effectiveness
- Project manage key workstreams and ensure partners are working together collaboratively to meet deliverables
- Stand up new processes, implementation of lessons learned to prevent reoccurrence and shape future processes to inform future organizational structures
Requirements
- Bachelors' degree in engineering, computer science or business, or equivalent industry experience
- 5+ years of experience in strategic roles within tech, automotive, or related industries, with a track record of increasing responsibility
- Minimum 5 years of experience working in engineering and business operations succeeding in assignments with very high degree of complexity, ambiguity and company navigation
- Demonstrated ability to think critically, processing and analyzing complex information while considering different perspectives, driving high quality solutions
- Experience in driving organizational, operational, and cultural transformations that lead to improved business outcomes
- Demonstrated ability to think strategically and translate complex concepts into actionable plans
- High business acumen to understand and make smart decisions in a business scenario, encompassing knowledge of how the organization operates, it’s financial standing, and its strategic direction in context with the greater enterprise
- A Bias for action, driving items to closure without sacrificing quality or timeliness
- Demonstrated complex project management and organizational skills
- Experience working in Automotive/Manufacturing Industry
- Advanced degree in business or engineering discipline
- Data-driven decision-making style with significant experience working with a variety of data structures and proven ability to synthesize “the signal from the noise”, and apply these insights to key decisions
- Comfort with ambiguity – demonstrated ability to structure an approach to complex problems and drive clarity on solutions
- Ability to effortlessly flex and utilize strategic thinking skills, systems thinking skills, and attention-to-detail
- Ability to influence above and below leadership level across multiple functions and business units, doing so without invoking the name or title of the principal(s) with which you are partnering
- Ability to use high levels of tech to improve efficiency and productivity – be on the leading edge of technology adoption.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprocess improvementdata analysisKPI designstrategic planningproblem solvingorganizational transformationbusiness operationsengineering principlesdata-driven decision making
Soft skills
critical thinkingcommunicationcollaborationstrategic thinkinginfluenceadaptabilityattention to detailbias for actioncreativityorganizational skills
Certifications
Bachelor's degree in engineeringBachelor's degree in computer scienceBachelor's degree in businessAdvanced degree in businessAdvanced degree in engineering
