Senior Manager, Transformation Workstreams
Ford Motor Company
Service Delivery Manager
Ford Motor Company
full-time
Posted on:
Location Type: Hybrid
Location: Dearborn • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Oversight of Service Providers daily activities to ensure compliance with negotiated contracts
- Developing and driving common global processes for delivering Print Services globally
- Coordinating Print Driver upgrades for Centralized and Distributed Print Servers, to drive commonization.
- Annual or as needed, coordination of printer firmware upgrades with Suppliers
- Deployment of new Print Technology to improve User Experiences and the security of printers.
- Working with Ford Network, Server Hosting, and Supplier technical teams to resolve both Ford and Supplier software or hardware issues.
- Management of financials that include managing PO requests and reviews to ensure that services are delivered within agreed to budgets.
- ServiceNow knowledge
- Project management knowledge
- Good problem-solving skills
Requirements
- Must have a minimum of High School diploma or relevant experience.
- Good Interpersonal skills
- Good Project Management skills to coordinate both Supplier and Ford Technical teams to solve both technical and business issues
- Self-motivated and drive to find solutions to problems that include a very complex network of devices that may affect the Print Supplier’s ability to perform.
- Experience with Supplier sourced service management
- Project Management
- Datacenter
- Network Operations
Benefits
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Print ServicesPrint Driver upgradesprinter firmware upgradesPrint Technology deploymentServiceNowProject ManagementSupplier sourced service managementDatacenterNetwork Operations
Soft skills
interpersonal skillsproblem-solving skillsself-motivateddrive to find solutions
Certifications
High School diploma
