Ford Motor Company

Manager, Quality and Safety Communications

Ford Motor Company

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Lead and own Ford’s Quality and Safety Communications strategy and activities.
  • Build belief that Ford quality is improving by bringing to life the key drivers of our quality reputation – safety innovation, durability and legacy.
  • Be the primary contact for media inquiries related to quality issues and recalls across all Ford and Lincoln business units. This includes preparing and distributing press releases, statements, customer Q&As for Ford.com and the CRC globally as needed for recalls.
  • Support class action and litigation inquiries in partnership with Corporate Communications.
  • Help answer questions from customers regarding quality and field service action programs in North America. This includes issues that are not currently considered recalls yet.
  • Monitor media coverage of recalls and provide timely responses to any inaccuracies or misinformation.
  • Provide internal awareness to senior leadership and global communications counterparts about upcoming voluntary recalls, investigations, and major customer concerns.
  • Analyze metrics to evaluate the effectiveness of communication strategies and make recommendations for improvement.
  • Stay informed about industry trends and best practices in media communications related to quality control and recalls.
  • Collaborate with Marketing, CORE, ASO, OGC and FCSD to bring the best customer care options to every recall.
  • Conduct media training for internal stakeholders to effectively communicate quality challenges.
  • Storymine and pitch stories to media about product safety innovations, durability, reliability and material quality.
  • Execute joint Marketing/Communications plan to improve brand trust.
  • Support communications initiatives that drive understanding of 2025 objectives.
  • Build and maintain relationships with key media outlets, industry influencers, and internal stakeholders to enhance Ford's reputation for quality.

Requirements

  • A Bachelor’s degree in communications, organizational effectiveness, journalism, or equivalent education, training, or experience is required.
  • A minimum of 5-8 years of related experience.
  • Excellent oral, written, and digital communication skills.
  • Proven success in building and implementing communication strategies.
  • Strategic thinker, creative, willing to take risks, collaborative, high standards of excellence, highly focused and organized.
  • Knowledge of the automotive business with an ability to develop strategies and stories around product, vehicle engineering, design, marketing – as well as quality, fuel efficiency, safety and smart technology.
  • Ability to lead and work collaboratively with a cross-functional team in fast moving situations and environments.
  • Active participation in and knowledge of social media and social networking sites and tools.
  • A can-do attitude and a sense of urgency in this rapidly changing environment.
  • Strong influencing and negotiation skills, with internal and external contacts.
  • Superior problem-solving, decision-making and project management skills.
  • Attention to detail and consistency.
  • Demonstrated success in operating in a large, complex, global organization.
  • Experience developing communications strategy to build reputation and support functional/operational business objectives and priorities.
  • Demonstrated record of building strong relationships, trust and confidence with media and prominent influencers and stakeholders.
  • Visa sponsorship is not available for this position.
  • Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.