USAA

Senior Digital/Technical Product Manager – Digital Messaging

USAA

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $114,080 - $218,030 per year

Job Level

Senior

About the role

  • Facilitate the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
  • Collaborate with internal collaborators and partners to take on complex and challenging problems to optimize the customers’ (internal/external) experience with market offerings.
  • Design and drive implementation of multi-platform technology and digital solutions.
  • Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (critical metrics) and Key Risk Indicators (KRIs).
  • Employ User Centered Design and Design Thinking methodologies to bring elite Digital and/or Technology driven products to market.
  • Develop the product strategy, vision, and goals and supports decision-making related to the balance and mix of innovation types and investments.
  • Independently employ Digital or Technology research, business and market intelligence, and data-driven insights to find opportunities, propose solutions, create and maintain roadmaps, and improve performance.
  • Translate product and experience opportunities into initiatives (requirements, epics, features) and drive execution strategy.
  • Shepherd complex product and experience opportunities from idea to market validation through collaboration with SMEs (Business, UX, Technology, Ops, Marketing, etc.).
  • Lead the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
  • Continuously employ advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against critical metrics/KRIs.
  • Generate substantial insights through a variety of tools and resources to uncover areas of opportunity to inform product and experience improvements.
  • Lead cross-functional product teams and relationships to discover and build new products, experiences, and features aligned with strategic priorities.
  • Prepare compelling presentations and communications to present complex concepts to diverse audiences, including senior leadership.
  • Conduct internal and external research and situational analysis to identify and apply industry standard methodologies and trends.
  • Serve as a resource to team members, assist with onboarding new employees, and maintain advanced knowledge of Business, Technology, UX, and Product Management.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
  • Shown ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.
  • Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
  • Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
  • Knowledge of Experience Design concepts and Human Centered Design concepts.
  • Proven experience refining agile features for complex platforms.
  • Strong UX understanding leading to exceptional end to end digital experiences.
  • Demonstrated ability to connect and influence cross-functional teams to achieve congruent outcomes.
  • Experience driving alignment in matrixed organizations through communication and problem-solving.
  • Proficient in business analytics tools (ie. Gridspace, Glassbox, Adobe Analytics) to convert data into actionable business improvements.
  • Solid eye for business with direct experience in financial product verticals such as banking and insurance, understanding economics and trends.
  • Evidenced focused on continuous growth and development, incorporating new technologies and innovations into product strategy.
  • Adaptability and agility to keep pace with digital trends and technologies.
  • Possess a strong ability to translate business requirements into clear platform implications and technical specifications to inform priority.
  • Demonstrates understanding of platform architecture and backend systems to effectively evaluate feasibility, estimate effort, and drive conversations forward.
  • Able to bridge the gap between business partners and technical teams, ensuring that proposed solutions are technically sound given constraints and aligned with the overall platform strategy.
  • Demonstrated systems thinking.
  • Demonstrated ability to take initiative and challenge status quo.
  • Demonstrated ability to define and implement digital product 5+ year vision.
  • USAA does not provide visa sponsorship for this role; candidates who need immigration support (H-1B, TN, STEM OPT, etc.) should not apply.
  • Position can be based in San Antonio, TX or Plano, TX; relocation assistance is not available.
  • Requires being in the office 4 days per week.